Customer support representative állások, munkák XXII. kerületben

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic connecting customers to automation solutions

• Process customer orders including order entry, modifications, cancellations and updates
• Support order-related inquiries and provide updates regarding order status and deliveries
• Assist with customer account creation, maintenance and data management activities

• Process customer orders including order entry, modifications, cancellations, and updates
• Support order-related inquiries and provide updates regarding order status and deliveries
• Assist with customer account creation, maintenance, and data management activities

Implementation of IS-U solutions including analysis of business requirements and configuration of SAP IS-U modules to support core utility processes such as billing, invoicing, device management, and customer service...

• First-level support during regular office hours with participation in an on-call duty rotation
• Acting as the first point of contact for incidents, service requests, and alerts
• Initial incident analysis, troubleshooting, and resolution

Munkaidő: 20-25 óra Hétköznap 8.00 – 17.00 közötti időintervallumban, Pénteken 8:00-14:00 (Hétvégi munkavégzés nincsen!) Ügyfeleink anyagainak nyomtatása, fénymásolása, spirálozása, diplomakötés, tervrajz nyomtatás, árajánlatok készítése, grafikai előkészítés és egyéb gyorsnyomdai munkák elvégzése....

• Maintaining and supporting daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration
• Providing customer service support to Roche affiliates in relation to the SAP S4/Hana ERP system

• Betrieb der Telefon- und Anrufverteilungsanlage des Kunden
• Durchführung von Systemverwaltungsaufgaben sowohl auf Hardware- als auch auf Anwendungsebene
• Erkennen, Analyse und Behebung komplexer Fehler im Zusammenhang mit Sprachqualität und Systemkomponenten

• Development, testing, and operation of automation solutions for infrastructure and network services
• Support for project teams during solution development, quality assurance, release planning, and product releases

Production of actionable insights and recommendations for Go-To-Market strategy and product roadmaps through competitive, buyer, customer, and market research...

• Creation of architecture and detailed design of HIL environments for embedded space systems
• Integration and maintenance of HIL environments
• Integration of hardware components, simulators and software into cohesive systems
• Support of integration of development boards and subsystem-level hardware

• Serving as the primary point of contact for operational matters with corporate clients and software partners
• Managing day-to-day operational issues and liaising with Professional Services team and IT departments to ensure smooth service delivery
• Developing processes and guidelines relevant to the team

• 2nd level support for complex incidents, service requests, and operational issues
• Handling incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
• Analyzing, troubleshooting, and resolving issues across application, database, OS, and infrastructure layers

• Management of customer orders throughout the entire order fulfillment lifecycle
• Processing of new orders, order changes and customer master data requests
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Management of a portfolio of Italian customer accounts
• Support of timely collection of outstanding receivables
• Proactive contact with customers by phone and email regarding overdue payments and account balances

• Leadership, coaching, development and inspiration of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability and continuous improvement

• Maintaining seamless communication and quote to cash process flows between Order Fulfillment and other departments such as IT, TS, Sales, Sales Support, Renewals, Products
• Project coordination for Order Fulfillment
• Managing projects such as task automation and coordination of support tickets with IT

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Further development of L2 and L3 VPN production models on routers and virtual routers
• Integration support of production models for network-related production systems
• Participation in complex projects
• Integration of configuration specifications into the Modular Configuration System