Customer service representative állások, munkák

• first level support a teljes vállalat számára
• a felhasználók telefonon, hibajegy kezelő rendszerben érkező bejelentéseinek fogadása, feldolgozása és dokumentálása
• szükség esetén a feladatok továbbítása a kompetens csoport felé

• Ügyfelek telefonos és írásbeli kiszolgálása
• Panasszal kapcsolatos ügyintézés
• Ügyféladatok pontos kezelése
• Szolgáltatások ismertetése
• Kapcsolattartás a liechtensteini központtal
• Problémamegoldás és tanácsadás

• Rendelések rögzítése, nyomon követése,
• Készletgazdálkodással, szállítással kapcsolatos feladatoknak és reklamációknak hatékony kezelése,
• Ügyfélhívások és panaszok kezelése,
• Szoros együttműködés az értékesítési, pénzügyi és egyéb belső csapatokkal.

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

• Become an expert and provide an outstanding service to our customers
• Administratively process the customer experience cases via a different application
• Use a variety of modern communication channels to offer the best possible service

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will process the customer experience cases via a different application, and respond to customer inquiries in a timely and accurate way, using a variety of modern communication channels. ...

• Wordt een expert en biedt onze klanten een uitstekende service.
• Verwerk de customer experience-cases administratief via de diverse applicaties.
• Gebruik verschillende moderne communicatiekanalen om de best mogelijke service te bieden.

• At levere en fremragende og god kundeservice til vores kunder via telefon.
• At håndtere og administrere kundesager effektivt med hjælp fra forskellige systemer.
• At samarbejde med dit team om at nå fælles mål i et miljø, hvor vi altid hjælper hinanden.

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

  MAIN TASKS: • management and follow-up of orders from customers in Austria • maintening of existing customer relationships, understanding their needs and providing high-quality service • cooperation with carriers and logistics department in organizing the deliveries • proactive cooperation with...

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

• Maintain customer and material master database
• Enter customer orders and follow them up
• Manage customer requests and queries
• Logging, assigning, tracking progress of complaints & claims from receipt to completion

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

Complete day to day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service function core values....

Interact with customers / stakeholders in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines...

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Administratively process the customer experience cases via a different application.
• Use a variety of modern communication channels to offer the best possible service.

• Wordt een expert en biedt onze klanten een uitstekende service.
• Verwerk de customer experience-cases administratief via de diverse applicaties.
• Gebruik verschillende moderne communicatiekanalen om de best mogelijke service te bieden.

• Maintain customer and material master database
• Enter customer orders and follow them up
• Manage customer requests and queries
• Logging, assigning and tracking the progress of complaints & claims from receipt to completion

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year