Customer service representative állások, munkák

- Ellenőrzi és nyomon követi az ügyféligényeket - Vevői megrendelések, visszáruk rögzítése a vállalatirányítási rendszerben - Nyilvántartások vezetése és naprakészen tartása - Kiszállítások szervezése és a szükséges dokumentáció elkészítése a megrendelő igénye szerint - Késztermék csomagolási...

• Indíts kimenő hívásokat és legyél te a legjobb értékesítő!
• Legyél profi a beszélgetésekben, aki mindig tudja mit mondjon.

• Long-term customer relationship and continuous satisfaction. Engaging with all Airbus teams (tasking, production, technical teams, finance, sales, etc.) to ensure a positive end-to-end customer experience.
• Customer needs analysis and advice, phone/email support

Processing and releasing customer orders (manual via mail/webshop) in the ERP System, considering customer requests, the payment condition and credit policy...

• Processar reclamações e avisos de sinistro/danos de forma rápida e precisa.
• Comunicar profissionalmente por escrito em português com clientes e parceiros.
• Investigar problemas com entregas e colaborar com as equipas internas para os resolver.

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

• Manage and screen shared company email accounts; respond to customer inquiries in writing or forward them to the appropriate department.
• Handle customer notifications, complaints, or clarification requests with professionalism and courtesy.

  MAIN TASKS: • management and follow-up of orders from customers in Austria • maintening of existing customer relationships, understanding their needs and providing high-quality service • cooperation with carriers and logistics department in organizing the deliveries • proactive cooperation with...

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• will be the first point of contact for our customers
• will coordinate the Order-To-Cash (OTC) process from order management, logistic execution and invoicing
• will participate in projects
• will handle customer requests and queries

• Serve as a primary point of contact for sophisticated customer inquiries, complaints, and requests, resolving issues promptly and professionally.
• Apply sophisticated analytical thinking to troubleshoot problems, identify root causes, and provide effective solutions to customers.

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support