Customer service representative állások, munkák Külföldön

• Utazási ajánlatok ismertetése, foglalások kezelése;
• Ügyfeleink támogatása telefonon / e-mailben;
• Utazással kapcsolatos információk (menetrend, vízum, biztosítás, stb.) megosztása, utazással kapcsolatos dokumentumok kiküldése az ügyfelek részére;

• Order processing: Creation, handling, and tracking of customer orders and invoicing
• Handling of quotes and customer inquiries via phone and email

• Telefonische & schriftliche Bearbeitung von Anfragen von Individualgästen und Gruppen
• Angebotslegung sowie Nachverfolgung der Angebote
• Abwicklung von Direktbuchungen, Buchungen über Reisebüros laut Vertrag, Buchungen über OTA's (Booking.com, HRS, Expedia... )

• Handling customer inquiries via phone and email
• Independently managing operational tasks related to account maintenance
• Managing and processing credit card requests
• Reviewing and supporting customers in cases of credit denial
• Commercial training or equivalent

• Process orders in SAP, including necessary customs and export documentation
• Create offers and proforma invoices according to approved commercial conditions
• Prepare credit and debit notes
• Manage customer accounts and follow up on payments
• Handle the return process, checking and booking returned goods

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives....