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Lead, develop, and mentor a geographically distributed IT service desk team in delivering day-to-day IT operations and support....

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Collaborate closely with internal business stakeholders and translate business requirements into technical solutions.
• Own the end-to-end CLM architecture, including SAP Variant Configuration (LO-VC), SAP VCP, SAP SSC, and Encoway CPQ.

• Maintain, further develop and continuously improve our Europe-wide Information Security Management System to ensure its ongoing effectiveness
• Support in reviewing and optimizing current processes in accordance with industry standards and best practices

• setup, maintain and support Linux machines for testing and integration processes
• develop and customize tools and software layers
• collaborate with internal clients in a high-tech environment (aerospace)
• troubleshoot and document complex issues
• work proactively and solve difficult problems independently

Solution expertise: Provide deep data & analytics expertise with standard and tailored demonstrations that showcase value and tie each demo to clear, outcome-oriented use cases....

• Developing and refining IT resilience, backup and disaster recovery concepts on a group-wide level.
• Assessing existing backup, restore and recovery capabilities, including resilience against ransomware and large-scale failures.

/ Take ownership of SAP BASIS architecture, S/4HANA, and HANA DB, designing and optimizing modern cloud landscapes / (First) experience on SAP RISE Private Cloud and the specific collaboration model respective workshare with SAP / Utilize tools such as SAP BTP, SAP Cloud ALM, and automation...

• Present Sovereign Cloud offering, technical details, and engagement model, managed service offerings to customers and stakeholders.
• Present the technical and value proposition for private cloud on various platforms (AWS, Azure, GCP, SCI etc.)

• Collaborate with group entities on continuous improvement of operational resilience measures
• Conduct ICT risk assessments and evaluation
• Support further development of the group ICT Control framework and monitor entities adherence
• Be a trusted advisor for resilient AI implementation

Drive Technical Innovation: Spearhead high-impact initiatives to optimize data pipelines, boost service performance, and guarantee infrastructure scalability....

• Operate and maintain complex Hyperscaler/SAP Cloud Infrastructure networks, track significant problems, monitor performance, and perform upgrades as required.
• Engage with customers in network architecture discussions to meet their security requirements.

• You technically own and evolve our international analytics platform, driving a fully automated GitOps-style Infrastructure-as-Code (IaC) setup with Terraform on Azure
• You build reusable Terraform modules and manage remote state, versioning, and promotion across environments

• Diverse development opportunities and a steep learning curve through working in various areas of cyber security
• The opportunity to take on smaller projects
• Working in a globally networked team and a hybrid setting
• You will support risk assessments in various markets.

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....

Taking responsibility: ensure continuous operation and accessibility of the network (especially WAN, but also LAN and Wi-Fi, with support of service providers); responsible for technical network architecture...

Design, build, and automate our cloud infrastructure using Kubernetes and Infrastructure as Code (IaC) to ensure it's scalable, reliable, and secure....

As a Application Consultant you will be responsible for the Genesys Cloud based Contact Center Solution from an application perspective ensuring optimal performance and user satisfaction...

You define and maintain the IAM strategy and governance framework, including SOPs and policies, ensuring you align business and IT and comply with standards and regulations...