Kitchen manager in állások, munkák it support, helpdesk kategóriában

Location: Budapest, Hungary | Work Mode: OnsiteWorking Hours: 9:00–18:00 (1-hour break) | Type: Full-time...

• Supports ITSM process managers in the design, development and documentation of ITSM processes.
• Collaborates with IT teams and business areas to ensure the efficient operation of processes, supports them in the use of ITSM tools.

Provide first level support for software and hardware incidents and service requests for MAC, Windows and Google environments via multiple channels (e.g. by telephone, email, chat, self service portal, ticketing application)....

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

• Order management related tasks
• Return processing in SAP
• Price adjustments in orders
• Stock availability check to inform dealers
• General inquiries from clients
• Report creation requested on demand by line manager
• Help other specialists with routine tasks when needed

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

Technical Issue Resolution: Investigate and resolve issues related to third-party integrations, including API failures, data transfer errors, and system inconsistencies....

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes

• First point of contact for clients, providing Level 1 IT support.
• Handle requests via email, phone, and ticketing system.
• Take ownership of cases until resolution and ensure client satisfaction.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Take ownership of customer issues and ensure they are resolved efficiently and effectively;
• Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
• Escalate unresolved issues to the appropriate internal teams, following standard procedures;

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• 3rd Level Support für IT-Security Produkte (IAM) entwickelt für Großunternehmen,
• Analyse komplexer und vielfältiger technischer Probleme in Systemen von Kunden, Zusammenarbeit mit 2nd Level Support, Systemadministratoren, Cybersecurity Experten und SW Entwicklung,

• Monday - Friday
• 8.00-16:30
• Deliver top-tier technical support to our end-user community via phone, in-person, or online;
• Diagnose hardware and software issues and provide effective, timely solutions;

Are you passionate about customer satisfaction and driving business growth? Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives? If so, we want YOU to join our CUSTOMER SUCCESS TEAM! As a GERMAN-SPEAKING CUSTOMER SUCCESS SPECIALIST, you'll...

• Support sales channels to deliver an outstanding and seamless customer experience
• Maintain and continuously develop modern IT infrastructure, including POS systems, networks, and mobile devices
• Manage IT asset inventory, including monitoring, lifecycle management, and timely replacement of equipment

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Provide technical support via email and telephone to customers regarding the use and troubleshooting of KUKA Robotics products,
• Send technical documentation to customers as needed,
• Enter and maintain data in the ticketing system (Salesforce),
• Manage customer complaints effectively and professionally,