English állások Budapesten (it support, helpdesk)

• Autóipari technikai kérdések kezelése ticketing rendszeren keresztül
• Kapcsolattartás műszaki csapatokkal, technikusokkal és belső stakeholder-ekkel
• Komplexebb műszaki problémák telefonos egyeztetése
• Esetek dokumentálása, megoldások követése
• Együttműködés a belső csapattal és a teamleaderrel

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

• Application and IT infra support
• Incident Management and Request Fulfilment
• Receiving end user calls
• Provide elevated level of remote technical support and resolution
• Provide detailed documentation about the reported issues in the ITSM tool
• Provide proactive IT support

Location: Budapest, Hungary | Work Mode: OnsiteWorking Hours: 9:00–18:00 (1-hour break) | Type: Full-time...

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Provide first-level IT support as the initial point of contact for customers
• Handle end-user requests via phone, email, and ticketing tools
• Accurately document and log incidents and requests in the ticketing system
• Escalate issues that cannot be resolved at first level to Level 2 support teams

• Install, maintain and support company IT hardware and end-user devices
• Provides hands-on user support, including on-site troubleshooting and issue resolution
• Manage and maintain network infrastructure, including LAN, WAN, VPN, VLAN and WLAN environments

Being the first point of contact for technology-related issues and requests...

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

-Logisztikai szoftverek technikai támogatása (helpdesk, problémakezelés, dokumentáció készítés, paraméterezés, tesztelés, incidensek eszkalálása a felelős személyek felé) -Support ticket rendszer kezelése -Telefonos és e-mailes ügyfélszolgálat -Alkalmazás tesztelési feladatok ellátása, tesztesetek...

Key responsibilities • Act as a single point of contact for phone calls (primary), chat and emails from users • Assist customers with basic, how to, account, portals, etc related inquiries • Coordinate with customers to track their details, navigate users to accurately enter their data in the...

• Support internal customers (Sales, Finance, After-sale service and Security) providing troubleshooting and training on hardware and software functionalities.
• Ensure that employees follow computer usage policies, information security and privacy best practices.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• A Microsoft Dynamics 365 Business Central rendszer napi szintű adminisztrációjának támogatása
• Beérkező felhasználói visszajelzések (hibák, fejlesztési igények) kezelése, priorizálása és kommunikáció a leányvállalatok felhasználóival
• Felhasználók kezelése (jogosultságok beállítása, módosítása)

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• ServiceNow rendszerben hibajegy alapú munkavégzés
• Kommunikáció és kapcsolattartás belföldi és külföldi felhasználókkal magyar és angol nyelven
• Eseti alkalmazástelepítés, konfigurálás elvégzése Windows klienseken
• Új rendszerek kliensoldali komponenseinek tesztelésben és egyéb IT projektekben részvétel