Crm developer állások Németországban (it programozás, fejlesztés)

• Work closely with product owners and stakeholders to analyze business needs and integrate them into the CRM system
• Define and enforce CRM development standards based on best practices and governance models
• Configure the system, workflows, automation, and integrate it with third-party systems

End-to-end build-out of the COO data warehouse – from data modeling and pipeline development to the integration of relevant source systems and the delivery of usable data products...

• Lead the migration and rollout of our new webshop platform, ensuring delivery on time, within scope, and budget
• Own and drive the SAP Commerce D2C platform roadmap across EMEA, aligned with regional strategy and local market needs

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....

• Partner with business and IT stakeholders to guide strategic and transformational initiatives across the Microsoft Dynamics landscape (D365 CE, D365 FO, Customer Insights, Marketing, Field Service).
• Establish and further strengthen the AI-Driven CRM System with an agentic approach.

• Understanding the company business strategy and translating it into technological capabilities
• Feeding the strategy department with technological capabilities to unlock value potential
• Having a deep understanding of the domain CRM/Billing Platforms

• Leading the architecture discussion for the Core Platforms (CRM, Billing etc.) to deliver seamless business solutions for the Energy Retail Segment
• Collaborating with business stakeholders to understand requirements and translate them into scalable and effective technical designs

• You will play a crucial role in digital transformation Projects
• Ensure project deliverables meet quality standards
• Support the development and implementation of technical solutions to monitor and improve data quality across the enterprise, with a strong focus on SAP R/3 and S/4HANA

• Technical Authority: Define backend architecture standards, hosting strategies, and binding technical directions across all agency projects
• Middleware Orchestration: Oversee the design and operation of mission-critical eCom flows

Solution Development: Design and develop customised solutions within Salesforce to meet project objectives and business goals, ensuring robust functionality and seamless user experiences....