Customer support representative állások, munkák it programozás, fejlesztés területen

• Design and assess technical solutions to support seamless customer journeys and high-quality digital experiences.
• Develop clean, maintainable and efficient code for scalable customer-facing applications and platforms.

• Design, implement, and maintain scalable cloud-based platforms and infrastructure solutions.
• Build, manage, and continuously improve Infrastructure as Code (IaC) frameworks and automation processes.
• Develop and operate CI/CD pipelines to support efficient software delivery and release management.

• Coordinate and support the delivery of Retail IT projects across fuel stations and head office operations.
• Lead and actively participate in IT and IT-related projects, ensuring successful delivery and business alignment.

• Development of the Tulip OS
• Maintenance and support of bootloader, kernel, and userspace development for Tulip hardware
• Working alongside product management and customers to identify key features and product performance
• Contributing to strategic planning

• Troubleshoot and resolve advanced issues for customers related to the iREMS software
• Provide advice and expert knowledge by email, chat, and web channels
• Work closely with Product Development and DevOps to diagnose problems and deliver solutions
• Liaise with the software development team

• Collaborate closely with your Tech Lead on architecting new features and seeing them through to completion.
• Design, develop, test, deploy and maintain software in a thriving environment.

• First-level support during regular office hours with participation in an on-call duty rotation
• Acting as the first point of contact for incidents, service requests, and alerts
• Initial incident analysis, troubleshooting, and resolution
• Escalation of complex issues to 2nd and 3rd level teams

• L3 code-level support for MES application(s) and other critical regional applications
• Troubleshooting and resolving complex application issues including code, database, interface, and integration-related problems

• Development, testing, and operation of automation solutions for infrastructure and network services
• Support for project teams during solution development, quality assurance, release planning, and product releases

Support customer-facing discussions from a technical perspective and explain complex architecture concepts clearly to both technical and non-technical stakeholders...

• 2nd level support for complex incidents, service requests, and operational issues
• Handling incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
• Analyzing, troubleshooting, and resolving issues across application, database, OS, and infrastructure layers

• Establishing and leading day-to-day Finance Technical support
• Driving operational excellence to achieve the objectives of the Global Product Line
• Leading a team of Finance Business and System Analysts
• Inspiring and shaping the future of the organization as a people manager

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic for automation solutions

• Support the software development team with internal and external processes
• Support the project team in managing the complex ecosystem of DevSecOps-based deliveries
• Provide excellent customer service to clients and stakeholders

• Define and implement cloud infrastructure and observability tooling - Be a passionate software developer
• Support and development of complex and innovative shared development utilities
• Create and maintain automation processes
• Implement cloud services - Develop holistic software modules

You assume overall strategic and operational responsibility for the international Service & Support organization of our EPG ONE Software Suite (WMS & MFC)....

• Understand the business - Assess and support the business objectives for digital products and services from a Cloud Applications point of view
• Define the architecture - Create structures of distributed systems in close collaboration with other experts

• Understand the business - Assess and support the business objectives for digital products and services from a Cloud Applications point of view
• Define the architecture - Create structures of distributed systems in close collaboration with other experts

• First-line support for business applications and end users
• Management and tracking of incidents and change requests in the service desk system
• Troubleshooting application issues and coordination with internal teams, vendors, and users

• Execution of system data maintenance and administrative activities in Cornerstone and relevant Learning management systems
• Provision of non-systems related Learning process support