Customer support representative állás, munka

Maintain AVL's master data management in co-ordination with the business process organization, as well as in  collaboration with other master data functions -Master data expert, Master data manager- and IT....

• Tests and integrates BSS (Business Support Systems) systems into the operator’s existing IT environment.
• Ensures different modules (billing, CRM, customer management, etc.) work together smoothly.
• Identifies issues, analyzes system logic, and helps resolve technical problems.

• Salesforce rendszer napi szintű üzleti támogatása (L1/L2 support)
• Felhasználói kérések és hibajegyek kezelése (ticketing rendszerben)
• Funkcionális problémák elemzése és megoldása (adatok, jogosultságok, működés)
• Egyszerűbb adminisztrációs beállítások elvégzése (layoutok, mezők, hozzáférések)

• Supervise daily call center operations, ensuring all support cases are promptly addressed with less than 1% backlog.
• Rotate weekend shifts with other team members, acting as the manager on duty.

• Create clear, user friendly copy for UX/UI, support content and other communication materials.
• Coordinate and continuously improve translation workflows and processes, collaborating closely with internal teams and external partners

• Take end-to-end ownership of large, business-critical initiatives, ensuring strategic impact and sustainable outcomes.
• Act as a recognized expert, setting technical and architectural standards across complex domains.

Industry 4.0 technologies: You identify, evaluate, and implement Industry 4.0 technologies (IoT, AI, machine learning, automation) into shopfloor processes to enhance productivity, reduce downtime, and improve quality....

IT Manager (m/w) 100 %...

Support the assessment of current customer solutions from SAP and potential areas of opportunity for faster solution adoption & consumption, as well as footprint expansion....

Co-lead the global OT Security domain within the Digitalization Team, ensuring close alignment with Corporate IT, Maintenance, Engineering, and Production functions...

IT Manager 100% Our company is further expanding by setting up a brand-new manufacturing site located in Nidau. In order to reinforce our IT Department, we are currently recruiting a professional for the position as IT Manager 100% Job Description Manage and support IT infrastructure, systems,...