Customer support representative állások, munkák Budapesten

• Providing exceptional customer service experience to external customers and internal stakeholders in administration, order management, quotations, master data
• Dealing with complex customer requirements and managing escalations

• Facilitation of site start up and communication with internal and external team members
• Support of sites and study teams to achieve rapid site start up
• Work directly with assigned sites on all site related essential document collection and review

• 2nd level support for complex incidents, service requests, and operational issues
• Handling incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
• Analyzing, troubleshooting, and resolving issues across application, database, OS, and infrastructure layers

• Uploading and maintaining restaurant menus and related content in Wolt’s internal systems
• Ensuring menu information is accurate, complete, and up to date
• Fixing issues and following up on missing or unclear details with partners or internal teams

• Upload and maintain restaurant menus and related content in Wolt’s internal systems
• Ensure menu information is accurate, complete, and up to date
• Fix issues and follow up on missing or unclear details with partners or internal teams

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Onboarding new SMB retail partners to the Wolt platform
• Building and updating digital product catalogs
• Providing partners with training on platform usage
• Troubleshooting partner challenges and coordinating with internal teams

• Providing support to small merchants through all communication channels
• Educating merchants about products
• Resolving merchant requests
• Listening to customers and ensuring their feedback is acted upon
• Assisting merchants using various communication channels such as phone, email, and online chat

• Supporting clients throughout the lifecycle including administration, order management, quotations, master data
• Providing exceptional customer support to internal and external customer requests
• Dealing with complex customer requirements and managing escalations

• Process customer orders including order entry, modifications, cancellations, and updates
• Support order-related inquiries and provide updates regarding order status and deliveries
• Assist with customer account creation, maintenance, and data management activities

• Technical discovery sessions and product demonstrations leadership
• Primary technical contact role during enterprise sales cycles
• Customer and partner advisory on architecture, integrations, and best practices
• Consulting engagements and technical services scoping and delivery

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Proactive out of stock management with customer involvement by offering alternatives
• Management of phone orders and customer initiated order amendments in SAP
• Ownership of incoming queries from customers
• Raising and responding to internal query management tickets on time as appropriate

• Üzembe helyezési folyamat koncepciójának kidolgozása a projekt részére
• CI/CD folyamat felépítése és üzemeltetése a vonatkozó CI/CD eszközök használatával
• CI/CD szerver adminisztrációja
• CI/CD scriptek előállítása
• Tesztautomatizálási eszközök integrálása a CI/CD folyamatba
• CI/CD eszköztár monitorozása

Production of actionable insights and recommendations for Go-To-Market strategy and product roadmaps through competitive, buyer, customer, and market research...

• Serving as the primary point of contact for operational matters with corporate clients and software partners
• Managing day-to-day operational issues and liaising with Professional Services team and IT departments to ensure smooth service delivery
• Developing processes and guidelines relevant to the team

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Leadership and coaching of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability, and continuous improvement

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution