It support állások, munkák Budapesten

• First point of contact for customer-reported technical issues and service requests
• Triage and assignment of incidents
• Tracking progress and ensuring timely resolution based on SLA targets
• Keeping users and internal teams informed with clear and timely updates

• Proactive out of stock management with customer involvement and alternative offering
• Proactive cash collection
• Credit risk management including monitoring payment behaviour and proposing credit limit changes
• Management of phone orders and customer initiated order amendments in SAP

• Process and manage customer orders accurately and efficiently from receipt to delivery
• Monitor order status and coordinate with internal departments
• Resolve delivery or product-related issues
• Handle incoming customer complaints and ensure timely updates

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic for automation solutions

• Proactive review of partners’ operating environments to deliver training, documentation, and best practices in customer support
• Development of tailored support documentation and leading workshops to map out support models for new partnerships

• Technical leadership for a team of testers
• Development and improvement of test processes and procedures
• Estimation of test resource requirements
• Justification of resource needs to stakeholders
• Estimation of effort for test measures
• Reporting on software progress and quality
• Support of operational testing

• Supporting the growth and retention of Service Product revenue across EMEA for the Chemical Analysis Division Service organization
• Serving as a key liaison between customers, Service Sales Representatives, Product Sales, Customer Service, Service Marketing, and internal operational teams

• Leading technical discovery sessions and product demonstrations
• Acting as the primary technical contact during enterprise sales cycles
• Advising customers and partners on architecture, integrations, and best practices
• Scoping and delivering consulting engagements and technical services

• End-to-end MES project implementations
• Solution analysis including assessment, requirements, process design, and solution design
• Solution implementation including configuration, development, and testing
• Implementation and support of VB.NET based software solutions

• Solution design as contact person and consultant for complex IT architectures
• Cost estimation and support with budget planning
• System architecture design of innovative and highly complex IT landscapes
• Strategic development and implementation support of technology roadmap

• Executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems
• Providing non-systems related Learning process support

• Office coordinator tasks
• Organization of office tasks
• Document writing
• Spreadsheet maintenance
• Data entry into internal office and human resources software
• Support of payroll administration
• Management of office petty cash
• Liaison with office vendors
• Scheduling and planning meetings and appointments

• Leading, coaching and developing a French-speaking Order Fulfillment team
• Fostering a collaborative and high-performing culture
• Coaching team members through regular feedback, performance conversations and development planning

• Calculation of customer and wholesale prices for Ford commercial vehicles
• Development of pricing strategies and profitability forecasts for new vehicle models prior to launch
• Ensuring pricing recommendations deliver a competitive offer for customers while supporting Ford's profitability objectives

• Installation and configuration of DB2 DB instances
• Setting up backups for system files of the database instance
• Integration of the database instance into system monitoring
• Integration of the database instance into z/OS system automation
• Integration of the database instance into standard reporting

• Development of new cloud architecture and operating environment with automation, IaC and customer ordering portal
• Building and transferring more than 300 servers to the new environment

Implementation of IS-U solutions including analysis of business requirements and configuration of SAP IS-U modules to support core utility processes such as billing, invoicing, device management, and customer service...

• Development and execution of strategic territory plans to generate new service revenue opportunities
• Proactive identification, targeting, and engagement of prospective customers through outbound prospecting activities including phone, email, social selling, and virtual meetings

• Analysis and research of cloud-native tools and frameworks for Google Cloud Platform solutions
• Support for T-Systems Public Cloud Product Management Team in building and defining solutions

• Design, build, and own secure, scalable cloud-native services using C#/.NET and AWS
• Lead technical decision-making balancing performance, reliability, security, and cost considerations
• Use AI-powered tools to enhance coding, debugging, testing, and prototyping while ensuring quality and safety