It support állások Budapesten (it programozás, fejlesztés)

• Általános irodai user support, heldesk feladatok end-to-end ellátása • Számítógépek domain-be vétele, kisebb telepítések Windows 10-es laptopokra, munkaállomásokra  • Hálózati nyomtatók, meghajtók beállítása jogosultságok kiosztása (SharePoint) • Munkaállomások és eszközök (monitorok, dokkolók,...

• Provide first-line IT support to end users via phone, email, or ticketing systems.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.

• Provide second-line IT support to end users, resolving more complex hardware, software, and network issues.
• Manage and prioritize incidents and service requests, ensuring resolution within agreed SLAs.
• Install, configure, and maintain end-user devices, including laptops, desktops, and mobile devices.

• Provide advanced (3rd line) IT support, handling complex and escalated hardware, software, and network issues.
• Act as an escalation point for junior and intermediate team members, providing guidance and technical expertise.

• Coordinate and support the delivery of Retail IT projects across fuel stations and head office operations.
• Lead and actively participate in IT and IT-related projects, ensuring successful delivery and business alignment.

• Monitor and control IT project budgets from initial request through completion, ensuring financial adherence and transparency.
• Develop and maintain KPIs and performance dashboards to evaluate departmental effectiveness and identify improvement opportunities.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• részt veszel a technológiai területek által megfogalmazott komplex IT feladatok tervezésében és/vagy megvalósításában,
• koordinálod a gazdasági és szolgáltatási területről érkező, több technológiai területet érintő műszaki feladatok végrehajtását,

• Üzleti és felhasználói igények felmérése, értelmezése, összegyűjtése és dokumentálása.
• Kapcsolattartás beszállítókkal, fejlesztőkkel és belső szakmai felelősökkel.
• Igények és feladatok nyomon követése.
• Alkalmazásokhoz és fejlesztésekhez kapcsolódó dokumentációk rendszerezése, naprakészen tartása.

• Learning to use Aximmetry at a very competent level
• Testing various top-notch broadcast hardware in our in-house studio
• Fulfilling customer support tasks in person and online
• Installing and configuring the necessary software and hardware on location
• Create technical guidelines for our users

Lead IT infrastructure project delivery for AMC and M&A/D initiatives, including new site builds, relocations, closures, integrations, and divestitures....

• Ensure the stable operation, maintenance, and continuous improvement of cloud-based production, testing, and development environments.
• Contribute to the development and optimization of CI/CD processes using modern DevOps tools and methodologies.

• Design, implement, and maintain scalable cloud-based platforms and infrastructure solutions.
• Build, manage, and continuously improve Infrastructure as Code (IaC) frameworks and automation processes.
• Develop and operate CI/CD pipelines to support efficient software delivery and release management.

• Application support for SAP HCM within Deloitte HR systems landscape
• Analysis, troubleshooting, and resolution of incidents and service requests
• Communication with internal stakeholders for requirements clarification and status updates

• Technical and business support for internal and external users of GSCF applications
• Investigation and resolution of reported issues with Product, DevOps, and Developers
• Participation in application releases including requirement gathering, analysis, UAT testing, and deployment assistance

• First-level support during regular office hours with participation in on-call duty rotation
• Acting as first point of contact for incidents, service requests, and alerts
• Initial incident analysis, troubleshooting, and resolution
• Escalation of complex issues to 2nd and 3rd level teams

• Establishing and leading day-to-day finance technical support
• Driving operational excellence to achieve the objectives of the Global Product Line
• Leading a team of finance business and system analysts
• Inspiring and shaping the future of the organization as a people manager

• Technikai tanácsadás és támogatás
• Szakértői szintű iránymutatás nyújtása belső ügyfelek számára Azure-alapú megoldások tervezésében, megvalósításában és üzemeltetésében, a vállalati landing zone architektúrán belül

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic for automation solutions

• Proactive review of partners’ operating environments to deliver training, documentation, and best practices in customer support
• Development of tailored support documentation and leading workshops to map out support models for new partnerships