Customer support representative állások, munkák XXIII. kerületben

Process customer orders accurately and efficiently while ensuring timely follow-up, stock updates, backorder reporting, invoicing, and return/claim management in line with agreed service standards...

• Employment type: Full-time, 40 hours/week
• Work mode: Hybrid (1 day/week in office)
• Location: Budapest, Hungary, 9th District, Mill Park office building
• Working hours: Standard business hours (Monday–Friday, 08:00–18:00)
• Support customers via phone and email

• Provide customer support for healthcare and life science products and services
• Ensure timely and accurate resolution of customer inquiries: deliver multi-channel support (phone, chat, email) with empathy, clarity, and efficiency and technical troubleshooting

• Support customers via phone and email
• Resolve and escalate eSignature-related issues
• Proactively identify bugs and product improvements
• Meet SLAs and deliver outstanding customer experience

• Communicating with German-speaking prospects and existing customers about our partner's products
• Providing remote technical support and answering product-related questions
• Tracking orders and keeping customers informed about delivery status

Troubleshooting and resolving advanced issues related to iREMS software Providing advice and expert knowledge by email, chat, and web channels Working closely with Product Development and DevOps to diagnose problems and deliver solutions Liaising with the software development team Delivering...