Customer support associate állások, munkák

• first level support a teljes vállalat számára
• a felhasználók telefonon, hibajegy kezelő rendszerben érkező bejelentéseinek fogadása, feldolgozása és dokumentálása
• szükség esetén a feladatok továbbítása a kompetens csoport felé

• Investigating, handling and following up on customer complaints • Liaising with international customers • Monitoring customer performance indicators • Managing customer portals • Active participation in customer visits and audits • Coordinating problem-solving processes • Checking the...

• Pénzügyi, számviteli és kontrolling folyamatok felmérése, és a rendszer bevezetési módszertana szerinti implementáció,
• Digitalizációs projektekben való aktív részvétel (dokumentum‑ és workflow‑menedzsment, riporting),
• Tanácsadói és dokumentációs feladatok ellátása rendszerbevezetések során,

• Preluarea și gestionarea apelurilor telefonice și a e-mailurilor primite de la clienți, în limba maghiară și română
• Oferirea de suport și informații clienților cu privire la produse, servicii și comenzi
• Gestionarea solicitărilor și situațiilor apărute în legătură cu comenzile

• Claims en schademeldingen snel en nauwkeurig verwerken.
• Professioneel communiceren in geschreven Nederlands met klanten en partners.
• Onderzoeken van problemen met leveringen en samenwerken met interne teams om deze op te lossen.
• Meerdere dossiers tegelijk beheren in een dynamische omgeving.

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
• Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed

• Providing IT support to users via phone and email
• Processing, tracking and documenting tickets
• Cooperating with customers and 2nd-level support teams
• Maintaining and continuously developing the knowledge base
• Contributing ideas to improve processes and the user experience

• Kialakítod és képviseled a termék jövőképét és fejlesztési roadmapjét.
• Az üzleti célok és ügyféligények alapján meghatározod a fejlesztési irányokat.
• Folyamatosan keresed azokat a lehetőségeket, amelyekkel a termék üzleti értéke és hatékonysága növelhető.

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
• Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed

• Delivery of remote and hybrid engagements involving SharePoint Server, SharePoint Online, and Power Platform
• Leadership of SharePoint migrations and modernization initiatives
• Design of collaboration and content architectures aligned with Microsoft best practices

• felhasználók napi szintű technikai támogatása és számítógépes eszközeinek karbantartása
• számítógépek és perifériák hibáinak diagnosztizálása és javítása
• felhasználói szoftverek telepítése, karbantartása
• irodai alkalmazások támogatása
• az informatikai csoport adminisztratív feladataiban való részvétel

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Define, monitor and continuously improve corporate HSE KPIs and leading and lagging indicators
• Develop and maintain dashboards and reports to support management decision-making
• Perform trend and root cause analyses and translate findings into clear improvement actions

• Beérkező ügyféligények fogadása és kezelése telefonon, e-mailben és személyesen.
• Ügyféligények felmérése, a megfelelő informatikai megoldások kiválasztásában való segítségnyújtás.
• Egyedi informatikai árajánlatok készítése.

• Understand customers' business objectives and define what success means for them when using our products
• Drive and execute customer success plans to support customers in achieving their goals
• Handle incoming customer inquiries related to administration, products, and general requests

Process Oversight: Support the planning, implementation, optimization, and measurement of business processes to drive operational excellence....

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of collections specialists, providing guidance, support, and training as needed.

• Processing incoming applications for different vacancies.
• Active search for hot, junior, medior and senior levels IT and support vacancies.
• Remote and onsite candidate screening.
• Conducting interviews, assessing applicants’ relevant knowledge, skills, experience.
• Offers negotiations.

• Troubleshoot and resolve advanced issues for customers related to the iREMS software
• Provide advice and expert knowledge by email, chat, and web channels
• Work closely with Product Development and DevOps to diagnose problems and deliver solutions
• Liaise with the software development team

Contribute to the requirement definition for the assigned physical security product area, develop functional specifications, and create project plans and software release schedules to support the certification process...