Customer support associate állások, munkák

• first level support a teljes vállalat számára
• a felhasználók telefonon, hibajegy kezelő rendszerben érkező bejelentéseinek fogadása, feldolgozása és dokumentálása
• szükség esetén a feladatok továbbítása a kompetens csoport felé

• Investigating, handling and following up on customer complaints • Liaising with international customers • Monitoring customer performance indicators • Managing customer portals • Active participation in customer visits and audits • Coordinating problem-solving processes • Checking the...

• Providing exceptional customer service experience to external customers and internal stakeholders in administration, order management, quotations, master data
• Dealing with complex customer requirements and managing escalations

• Primary contact for all helpdesk inquiries
• Telephone and desk-side support for software, applications, and hardware issues
• Build, upgrade, and maintain PC systems
• Set up network access for new users

• 1st level support to end users in German and English via ticketing system, email and telephone
• Handling incidents, service requests, and user inquiries related to expense reimbursement processes
• Troubleshooting issues connected with expense reports, approvals, workflows, and user access

We are seeking a dependable and detail-oriented IT Engineer to join our team. You will be responsible for maintaining and optimizing our company's IT infrastructure, with a key focus on ensuring the stable and efficient operation of both office and production environments. If you possess solid...

• Create and update media assets for internal training material.
• Explore and implement new and existing digital training formats.
• Participate in projects.

KEY RESPONSIBILITIES In this exciting position your responsibilities include amongst others: •Be in the lead for complaint handling processes and in time reporting •Support complex activities to identify root causes as well as the implementation of containment and corrective actions •Review and...

• Daily communication with customers to ensure satisfaction and responsiveness
• Handling and following up on customer complaints with timely feedback and resolution
• Communication of customer-specific requirements to the factory and ensuring alignment

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Support prototype and sample production across multiple process steps: injection molding, optical surfacing, coating, bonding, CNC manufacturing and final assembly.
• Prepare equipment, materials, and tooling for development trials according to work instructions.

• die Annahme und Verbuchung von telefonisch, schriftlich oder per E-Mail erfolgten Reservierungen
• das Abrufen und die Bearbeitung von Reservierungen über die verschiedenen Reservierungssysteme
• der aktive Verkauf sowie die Beratung der Gäste am Telefon

• Collaboration with partner functions such as sales, commercial, distribution, and finance to fulfill customer requests and resolve issues
• Professional customer support to German-speaking customers via email and other communication channels

• Üzembe helyezési folyamat koncepciójának kidolgozása a projekt részére
• CI/CD folyamat felépítése és üzemeltetése a vonatkozó CI/CD eszközök használatával
• CI/CD szerver adminisztrációja
• CI/CD scriptek előállítása
• CI/CD folyamatba a tesztautomatizálási eszközök integrálása
• CI/CD eszköztár monitorozása

• Review and process invoices along with providing the resolutions
• Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice number, invoice date
• Release the invoices for payment timely and accurately

• Review and process invoices along with providing the resolutions
• Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice number, invoice date
• Release the invoices for payment timely and accurately

ÚJ KOLLÉGÁNKAT KERESSÜK MODERN KÖRNYEZETBEN MŰKÖDŐ, TÖBB ÉVTIZEDES MÚLTRA VISSZATEKINTŐ IRODÁNKBA, MEGLÉVŐ ÜGYFELEINK MAGAS SZÍNVONALÚ KISZOLGÁLÁSÁRA ÉS EGY HOSSZÚ TÁVÚ KARRIER FELÉPÍTÉSÉRE. FELADATAID LESZNEK · Meglévő ügyfeleink kiszolgálása és ügyfélkapcsolataink ápolása · Új pénzügyi és...

Corporate IT Engineer Ready for a new challenge? Swibeco is Switzerland’s leading platform for employee benefits and tax-free perks. We help companies of all sizes increase their employees’ purchasing power through flexible, digital and fiscally optimized solutions. From lunch, leisure, wellbeing,...

• Own and ensure the stable operation and continuous improvement of the REPLY Warehouse Management System (WMS) at the Hammersbach site
• Act as first-level support for WMS incidents, working closely with users, second-level support and external IT service providers

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• First point of contact for customer-reported technical issues and service requests
• Triage and assignment of incidents
• Tracking progress and ensuring timely resolution based on SLA targets
• Keeping users and internal teams informed with clear and timely updates

• Serving as the primary point of contact for operational matters with corporate clients and software partners
• Managing day-to-day operational issues and liaising with Professional Services team and IT departments to ensure smooth service delivery
• Developing processes and guidelines relevant to the team