Support engineer állások, munkák

• Development, implementation, and delivery of product integrations as well as individual solutions
• Implementation of technical requirements using existing APIs
• Technical consulting and support during integration, installation, testing, rollout, and production operation

• Working with ITSM tools and achieving agreed SLAs;
• Troubleshooting and repairing hardware issues, providing proximity support for specialized systems within the technician's local area of responsibility;
• Installing customer-approved software;
• Basic network troubleshooting;

• First-level support during regular office hours with participation in an on-call duty rotation
• Acting as the first point of contact for incidents, service requests, and alerts
• Initial incident analysis, troubleshooting, and resolution
• Escalation of complex issues to 2nd and 3rd level teams

• Maintaining and supporting the daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration
• Offering a high level of customer service as the first point of contact for internal customers

Munkaidő: 20-25 óra Hétköznap 8.00 – 17.00 közötti időintervallumban, Pénteken 8:00-14:00 (Hétvégi munkavégzés nincsen!) Ügyfeleink anyagainak nyomtatása, fénymásolása, spirálozása, diplomakötés, tervrajz nyomtatás, árajánlatok készítése, grafikai előkészítés és egyéb gyorsnyomdai munkák elvégzése....

• Responsibility for the strategic and operational development of the international after-sales and spare parts business
• Ensuring high service quality through efficient processes in troubleshooting, maintenance, repair, fault resolution, and warranty service

Technical Product Support RF Cable Assembly 100 % Your tasks Technical preparation and configuration of RF cable assemblies with focus on manufacturability and reproducibility Verification of customer requirements and feasibility for quotations, orders and engineering changes Creation and...

• die Annahme und Verbuchung von telefonisch, schriftlich oder per E-Mail erfolgten Reservierungen
• das Abrufen und die Bearbeitung von Reservierungen über die verschiedenen Reservierungssysteme
• der aktive Verkauf sowie die Beratung der Gäste am Telefon

Customer Service Representative (20-60%, hourly contract) ABOUT HELVETIC MOTION AG Helvetic Motion AG is a young, dynamic, and independent Swiss SME specializing in individual mobility. As a franchise partner of Enterprise Mobility, the world’s largest car rental company, we operate the brands:...

• Contributor to the quality management system of the facility and the conformity of the product provided to customers
• Tracking asset lifecycles from procurement to deployment, return, refurbishment, and decommissioning including cycle counts

• Provide day-to-day hardware delivery and setup support
• Handle walk-in IT support requests and user inquiries
• Manage and follow up on IT tickets in our IT Service Management tool (ServiceDesk Plus)
• Deliver onsite support for workplace technology, printing, and audio-visual (AV) equipment issues

• Take end‑to‑end responsibility for the availability, stability, and performance of all local IT systems.
• Maintain a stable IT infrastructure that supports local engineering and business operations.
• Local business stakeholders
• International IT teams
• External outsourcing and service partners

• Betrieb der Telefon- und Anrufverteilungsanlage des Kunden
• Durchführung von Systemverwaltungsaufgaben sowohl auf Hardware- als auch auf Anwendungsebene

• L3 code-level support for MES application(s) and other critical regional applications
• Troubleshooting and resolving complex application issues including code, database, interface, and integration-related problems

• Hívások, bejelentések fogadása, adminisztrációja a Service Desk rendszerben
• Felhasználói támogatás nyújtása (helyszíni, távoli)
• Kliens oldali szerviz tevékenység ellátása
• Raktárkészlet kezelése, hozzákapcsolódó adminisztrációs feladatok
• Telefonközpont mellékek adminisztrációja

• Development, testing, and operation of automation solutions for infrastructure and network services
• Support for project teams during solution development, quality assurance, release planning, and product releases

• Coordinating diabetes product shipments via GLS courier services
• Registering, tracking, and maintaining product shipment data in Excel spreadsheets
• Scanning, archiving, and administering GDPR declaration forms

• Serving as the primary point of contact for operational matters with corporate clients and software partners
• Managing day-to-day operational issues and liaising with Professional Services team and IT departments to ensure smooth service delivery
• Developing processes and guidelines relevant to the team

• Lead the initiation of new products and manage the full product lifecycle of existing solutions in audiometry, tympanometry, OAE, and ABR
• Analyze customer and market needs through interviews, on-site visits, and third-level support activities

• Conducting Maintainability, Ergonomic, and Human Factors analyses to improve maintainability and reduce maintenance-related risks and errors
• Ensuring compliance with maintenance requirements and guidelines through influence on system design and integration