Customer support representative állások, munkák

• Kapcsolattartás az ügyfelekkel: bejövő és kimenő hívások professzionális kezelése
• Igényfelmérés és tanácsadás: ügyféligények pontos feltárása, üveg problémák azonosítása és szakszerű megoldási javaslatok ajánlása
• Időpont egyeztetés: szerviz időpontok precíz szervezése és koordinálása

• Building and nurturing meaningful relationships with key customer stakeholders
• Developing a deep understanding of key customer business drivers and challenges
• Proactively offering tailored solutions through Instructure’s products and services
• Driving customer adoption of Instructure solutions

• Commercial and operational back-office support for assigned serial products and customer accounts throughout the product lifecycle from SOP to EOP
• Management and coordination of project quotation documentation for serial parts

• 1. és 2. szintű IT-támogatás végfelhasználók számára német és angol nyelven, telefonon, e-mailben és jegyrendszeren keresztül
• Jegyek feldolgozása és nyomon követése, valamint informatikai problémák elemzése és megoldása a megállapodás szerinti SLA-k keretein belül

• Perform maintenance activities and mechanical seal inspections at customer sites.
• Troubleshoot mechanical seal and rotating equipment problems, investigate failures, and identify root causes.
• Support commissioning and start-up activities to prevent recurring equipment failures.

• Office coordinator tasks
• Organization of office tasks
• Document writing
• Spreadsheet maintenance
• Data entry into internal office and human resources software
• Support of payroll administration
• Management of office petty cash
• Liaison with office vendors
• Scheduling and planning meetings and appointments

• Undertaking and managing designated end-to-end projects such as event planning and organizing internal and external meetings for local Medison team
• Participation in coordination with stakeholders for execution of National Congresses, Local Own Events and advisory boards

• Develop a deep understanding of customer business requirements, industry challenges, and goals
• Gain a strong understanding of customer usage of iREMS to maximize adoption, provide best practice solutions, and ensure account retention and growth

• Supporting the service delivery management processes
• Managing work order administration
• Creating and follow-up work orders in the system (Maximo)
• Dispatching service internally and to 3rd party service providers
• Scheduling 3rd party services and maintaining requirements and service dates

Ensure efficient and timely resolution of IT issues by leading and managing the team, while improving overall user satisfaction through streamlined processes and support...

• Customer service and technical support for the company’s financial partners (B2B only)
• Identifying customer issues and providing assistance in resolving them
• Administration and documentation of processes
• Collaboration with both domestic and international colleagues

• Manage customer contracts and support complex programs throughout their lifecycle
• Drive cost control, profitability, and guarantee risk management and contractual compliance
• Identify and secure new aftermarket business opportunities by leading commercial negotiations for new contracts and amendments

• Customer service and technical support for the company’s financial partners (B2B only)
• Identifying customer issues and providing assistance in resolving them
• Administration and documentation of processes
• Collaboration with both domestic and international colleagues

• Kapcsolattartás a felhasználókkal, vezetőséggel és az IT osztállyal
• Hardveres és szoftveres problémák elemzése, feldolgozása, megoldása
• IT Helpdesk ticketek feldolgozása, dokumentálása
• Általános szoftveres és hardveres karbantartási feladatok elvégzése
• IT budget tervezésében való aktív részvétel

• Supporting clients throughout the lifecycle including administration, order management, quotations, master data
• Providing exceptional customer support to internal and external customer requests
• Dealing with complex customer requirements and managing escalations

• Collaboration with network services, software systems engineering and/or application development to restore service and/or identify problems
• Technical support to the organization's internal users of computer applications and hardware

• Providing excellent customer service following in-flight catering procedures and protocols;
• Following flight schedules and forecasts;
• Monitoring and communicating with the Executive Chef and ensuring that specifications are correctly executed according to customer's requirements.

Managing the IT hotline (first-level support): providing assistance, processing error reports and troubleshooting, with telephone, on-site and remote support, including for our EU sites...

• Providing exceptional support throughout the customer lifecycle
• Handling administration
• Order management
• Quotations
• Master data maintenance
• Collaborating with cross-functional teams
• Delivering outstanding service
• Maintaining the highest standards of accuracy and professionalism

Provide technical consultation and application engineering support to the tesa sales organisation, Converting & Trade Partners, and industrial end-user customers across Europe and META, focusing on the strategic markets and applications of BU ITC....