Helpdesk munkatárs állások, munkák Üzleti támogató központok területen

• Be the first line of support for EV customers and charge point hosts across multiple channels including telephone, email, live chat, and social media
• Champion bp pulse products and services by staying up to date on developments in our market-leading charging network

About the position: Graphisoft's Partner Technical Support Team is looking for a Technical Support Engineer Trainee to join their team. The team primarily focuses on services towards Graphisoft’s partner channel, such as providing support for Archicad, BIMx, BIMcloud and Teamwork in Archicad. Core...

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Bliv ekspert og lever en fremragende service til vores kunder.
• Administrer og behandle kundehenvendelser gennem forskellige applikationer.
• Brug en række moderne kommunikationskanaler til at tilbyde den bedst mulige service.

• Help EV drivers and charging point users across chat, email & phone
• Solve problems, answer questions, and keep customers happy
• Learn how to use tools like Salesforce & Amazon Connect
• Be part of a diverse global team and grow your career fast

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Beérkező telefonhívások, e-mailek kezelése, kapcsolattartás partnerekkel
• Árajánlatok készítése, kereskedelmi megállapodások adminisztratív lebonyolítása
• Időszakos partnerlátogatások egyeztetése, szervezése
• Meglévő szerződések monitorozása, ad-hoc beszámolók készítése

• a high school diploma
• speak English on a communication level (for interviews, training and internal communication)
• speak Dutch on a business level (working/support language)
• relevant experience in a similar field (Service Desk, Help Desk or Customer Care)

• Managing customer requests and queries
• Logging, assigning, tracking progress of complaints & claims from receipt to completion
• Interacting with customers and collaborators in a professional, friendly and efficient manner
• Coordinating the allocated portfolio (key customers)’s queries end-to-end

• Maintain customer and material master database
• Enter customer orders and follow them up
• Manage customer requests and queries
• Logging, assigning and tracking the progress of complaints & claims from receipt to completion

YOUR ROLE   As a Service Desk Specialist, you will play a key role in delivering technical excellence and ensuring client satisfaction.   YOU WILL:   Support Users: Provide efficient remote and on-site assistance to resolve client issues across Microsoft 365, Windows, and networking environments.  ...

• Dental Prevention
• Urology
• Shock Wave Therapy
• Serve as the main point of contact for Service Desk incidents and requests.
• Diagnose and resolve hardware and software issues related to Active Directory, Office 365, and workplace systems.

• Provide expert-level Tier 3 troubleshooting and resolution of complex customer issues for VIAVI's Transport and ONE LabPro products.
• Collaborate closely with R&D, product management and T1/T2 support to investigate and resolve customer issues.

• You will help new employees get started quickly by allocating and installing IT equipment.
• You will act as a point of contact to support new employees' introduction to our systems (hardware, software, mobile services), provide help with onboarding and be available to answer questions.

• Manage standard orders and periodic promotional orders across our European sales regions (France, Germany, Italy, Portugal, Spain, Switzerland, Eastern Europe, and the EMEA region)
• Take responsibility for coordinating the entire order-to-cash process

• Provide Level 2 technical support for enterprise customers, working closely with Level 1 (customer service) and in coordination with Level 3 (experts and external partners).
• Troubleshoot, analyze and resolve complex issues across IT and telecom environments (fixed, mobile, data, VoIP, networks).

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