Helpdesk munkatárs állások Svájcban (Üzleti támogató központok)

YOUR ROLE   As a Service Desk Specialist, you will play a key role in delivering technical excellence and ensuring client satisfaction.   YOU WILL:   Support Users: Provide efficient remote and on-site assistance to resolve client issues across Microsoft 365, Windows, and networking environments.  ...

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• Serve as the main point of contact for Service Desk incidents and requests.
• Diagnose and resolve hardware and software issues related to Active Directory, Office 365, and workplace systems.

• Provide Level 2 technical support for enterprise customers, working closely with Level 1 (customer service) and in coordination with Level 3 (experts and external partners).
• Troubleshoot, analyze and resolve complex issues across IT and telecom environments (fixed, mobile, data, VoIP, networks).