Program állások XXIII. kerületben (Ügyféltámogatás, adminisztráció)

• Proactively resolve Key Account customer issues (working with other teams as appropriate):
• Take ownership and resolve escalated telephone and written customer issues.
• Call out activities that are not actioned by assignees.

Functional Complete day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage deep understanding of...

Complete day to day customer service-related operational tasks to ensure the service meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions’ core values....

• hallgatók teljes körű tanulmányi adminisztrációja és tájékoztatása személyesen, telefonon, valamint elektronikus úton (email és video-s ügyfélkiszolgálás)
• Felsőoktatási Információs Rendszerhez kapcsolódó hibák javítása,

• Raise activities that are not completed by assignees.
• Keep the accountability for the customer query or request resolution
• Provide customer support via the internet, phone, and email to support activities including:

• Act as the commercial owner for the assigned portfolio, managing, tracking, and supporting delivery of annual revenue targets exceeding €1.5bn.
• Provide regular, high-quality commercial analysis and insight to senior leaders, including Directors, the Senior Leadership Team, and executive stakeholders.

• Act as the commercial owner for the assigned portfolio, managing, tracking, and supporting delivery of annual revenue targets exceeding €1.5bn.
• Provide regular, high-quality commercial analysis and insight to senior leaders, including Directors, the Senior Leadership Team, and executive stakeholders.

Diligent management of assigned program/s including client servicing Service delivery Exceptions processing Program monitoring Risks reporting Responsibility for daily tasks within the program Monitoring the program process Training program’s stakeholders on GSCF’s services and systems Evaluation...