Program állások XIV. kerületben (Ügyféltámogatás, adminisztráció)

• hallgatók teljes körű tanulmányi adminisztrációja és tájékoztatása személyesen, telefonon, valamint elektronikus úton (email és video-s ügyfélkiszolgálás)
• Felsőoktatási Információs Rendszerhez kapcsolódó hibák javítása,

• Proactively resolve Key Account customer issues (working with other teams as appropriate):
• Take ownership and resolve escalated telephone and written customer issues.
• Call out activities that are not actioned by assignees.

Complete day to day customer service-related operational tasks to ensure the service meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions’ core values....

Complete day to day customer service-related operational tasks to ensure the service meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions’ core values....

• Raise activities that are not completed by assignees.
• Keep the accountability for the customer query or request resolution
• Provide customer support via the internet, phone, and email to support activities including:

• Act as the commercial owner for the assigned portfolio, managing, tracking, and supporting delivery of annual revenue targets exceeding €1.5bn.
• Provide regular, high-quality commercial analysis and insight to senior leaders, including Directors, the Senior Leadership Team, and executive stakeholders.

• Be the first line of support for EV customers and charge point hosts across multiple channels including telephone, email, live chat, and social media
• Champion bp pulse products and services by staying up to date on developments in our market-leading charging network

Functional Complete day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage deep understanding of...

• Act as the commercial owner for the assigned portfolio, managing, tracking, and supporting delivery of annual revenue targets exceeding €1.5bn.
• Provide regular, high-quality commercial analysis and insight to senior leaders, including Directors, the Senior Leadership Team, and executive stakeholders.