Junior software developer állások, munkák Ügyféltámogatás, adminisztráció kategóriában

The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user's technical issues, which may range from basic troubleshooting to more...

• Manage and track sales orders from receipt to fulfillment.
• Provide customer support via phone and email, handling inquiries, orders, billing issues, and shipping information.
• Coordinate communication and collaboration between internal departments such as logistics, marketing, and finance.

• Meglévő ügyfelek dedikált kapcsolattartója leszel: kérdéseik, igényeik nálad futnak össze
• A szolgáltatásunkhoz kapcsolódó bővítéseket, opciókat, ajánlatokat te állítod össze, és kezeled megrendeléseket
• Számlázási, szerződéses és adminisztratív kérdésekben is segítesz

• Managing assigned customer accounts in accordance with internal policies and compliance standards
• Identifying and resolving issues through root-cause analysis and ensuring timely follow-up
• Supporting system and process improvements
• Creating reports and monitoring customer orders in SAP

• közbeszerzési és magánpiaci beszerzési eljárások ajánlatkérői dokumentumainak feldolgozása, határidők betartása, információk és adatok gyűjtése, rögzítése, karbantartása és kezelése, nyomon követése;
• ajánlatok dokumentumainak elő- és elkészítése, adminisztrációja;

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• részt veszel a személyes ügyfélszolgálati terület működését támogató kimutatások, analitikák és riportok készítésében,
• rendszerezed az adatokat, és gondoskodsz arról, hogy a nyilvántartások mindig naprakészek legyenek,
• fejleszted és koordinálod a riportálási folyamatokat,

• Update and maintain pricing data to ensure accuracy and relevance
• Clean, structure, and validate datasets in Excel
• Prepare reports and data summaries for internal stakeholders
• Support ad-hoc administrative and analytical tasks
• Ensure data quality and consistency across files and systems

Customer support and service Accelerating the development of email marketing among customers Coordinating and implementing customer and partner onboarding Quality assurance Preparing campaign results and creating evaluations, proactively deriving measures Regular communication with partners,...

• Being responsible for a specific portfolio of Digital Experience customers
• Work with clients and partners to ensure that customers are successfully using the solutions and keep them
• Support our customers with specific solution resources available and with their issues and concerns (as needed)

As the first point of contact for incoming inquiries from prospective and existing customers from our Dutch-speaking markets, you will advise on our product and service portfolio, work out customer-specific requirements and needs, and in the process qualify the specific inquiries according to...

• Support work of client account teams and partner to ensure that customers are using the solutions effectively and achieving their goals
• Highlight specific solution resources and tools available to account teams to help their customers get the most out of what we offer

• Understand the operational side of environmental commodities trade processes.
• Support process improvements and optimizations across Trade Operations, and Tickets teams.
• Maintain and optimize data integrity across systems to support accurate and reliable business operations.

• Provide crucial support to the Reefer Product Excellence in Hamburg, assisting in various tasks to ensure smooth business handling of our clients businesses
• Support customers of Hapag-Lloyd LIVE
• Collaborate closely with team members

• Frontline support for customers and OEM partners
• Commissioning of new detector systems, maintenance, troubleshooting and repairs in-house and at the customer site

• Identify, compare, and group similar or duplicate inputs written in different formats or languages.
• Ensure consistency and quality across all entries by maintaining clear and accurate mappings.
• Collaborate with internal teams to align data structures and improve the overall user experience.