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• Sorting and reporting activities in the system.
• Preparing opportunities from customer inquiries for the engineer and sales colleagues.
• Order management (Placing orders, sometimes requires consultation with technicians. Order amendment.)

• Provide professional customer support in Spanish
• Assist customers with product-related questions and technical issues
• Understand the customer's problem and guide them towards the right solution
• Support customers with basic troubleshooting
• Document customer interactions accurately in internal systems

• Administratively process the customer experience cases via a different application. 
• Use a variety of modern communication channels to offer the best possible service.

• Respond to customer inquiries and technical issues in a timely and professional manner.
• Provide technical guidance and support to customers using our LPWAN platforms.
• Identify, diagnose, and troubleshoot technical issues related to our platform.
• Prioritize and manage several open issues at one time.

• Driving and delivering client experience and needs through daily interactions
• Participating enthusiastically in the continuous improvement of the control environment, policies, and procedures, including writing and updating team policies, procedures, and presentations as necessary

• Provide assistance and support to the sales team in managing customer accounts and commercial projects.
• Monitor order progress and proactively communicate status updates to customers and internal stakeholders.

• Assist local team on product database creation
• Support products configuration and manage technical offers and documentation related to Low Voltage and Medium Voltage components

• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling

• Make a high volume of outbound calls to customers daily, maintaining a friendly and professional approach.
• Communicate with customers via phone, WhatsApp, and email, ensuring clear, polite, and effective communication.
• Encourage satisfied customers to share their experiences by leaving online reviews.

• Data analytics and reporting: Support reporting activities, develop scorecards.
• Metric collection and data consistency: Provide structure around metric collection and help reduce manual, time-consuming data consolidation.

• Building strong, trust-based relationships with day-to-day client stakeholders and agency colleagues
• Becoming the knowledge keeper and promoter for the client's business, brand and category

• Provide first-line support for software, hardware, and network issues.
• Handle and resolve incidents and service requests.
• Troubleshoot technical problems and escalate complex cases when necessary.
• Follow up with users and maintain accurate documentation.

• Handle customer and internal inquiries via email in a professional and timely manner.
• Manage customer orders, including order entry, price verification, and order clearing in compliance with Eaton policies.
• Handle and resolve customer complaints effectively and efficiently.

• Taking full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy
• Handling high-stakes customer conversations with professional and empathetic communication, especially during challenging moments

• Gaining a deep understanding of MSCI index construction methodologies including remaining up to date with ongoing enhancements as well as new products as necessary
• Mastering MSCI Index tools, applications and usage of MSCI data

• Acting as a strategic project manager to guide customers through a structured onboarding process, including defining timelines and managing milestones
• Coordinating technical setup and overseeing API integration
• Ensuring rule configuration, system testing, and user training

RECEPTION & FRONT DESK (PRIMARY FOCUS) • Act as the first point of contact for employees, visitors, clients, and service providers. • Welcome and assist guests, answer incoming calls, and handle general inquiries. • Ensure the reception area remains professional, welcoming, tidy, and well organized...

• Establish strong customer relationship at all levels
• Manage Field Service operations for our customers in Central Europe
• Ensure effective coordination of service operational activities
• Drive operational activities for meeting customer operational KPI's

• Experience working in a support environment for a digital product, 1st and 2nd line
• Ownership mentality of customer issues through resolution

• Managing the performance of the assigned customer account group and mitigating related financial risks
• Ensuring that payments for customer invoices are received on time and in the correct amount
• Investigating discrepancies and resolving any payment issues