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• Provide professional customer support in Spanish
• Assist customers with product-related questions and technical issues
• Understand the customer's problem and guide them towards the right solution
• Support customers with basic troubleshooting
• Document customer interactions accurately in internal systems

• Make a high volume of outbound calls to customers daily, maintaining a friendly and professional approach.
• Communicate with customers via phone, WhatsApp, and email, ensuring clear, polite, and effective communication.
• Encourage satisfied customers to share their experiences by leaving online reviews.

As our Customer Account Operations Specialist, you will coordinate day-to-day operations for assigned customers, keeping requirements, quotations, orders and invoicing accurate and on track. You will work closely with customers and internal teams to follow up on outstanding tasks and drive them to...

• Ensure timely and accurate responses to high volume service activities for both internal and external clients
• Evaluate processes and procedures for inefficiencies, make and implement recommendations for improvement

• Own customer service end to end: the info mailbox, phone enquiries, the contact database and the customer newsletter
• Interpret stock reports and databases on your own, and turn them into valuable information for customers
• Proactively spot opportunities where the various teams can add value

• Prepare accurate quotes and service contracts together with and Service.
• Process purchase orders and make sure every detail is right, from configuration through pricing to delivery terms.