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• Contact customers at the expiration of the warranty period to transition them to service maintenance agreements to grow long term business
• Drive process improvements in service contract business including timeliness of renewals, warranty conversion, and selling new services.

• Providing expert assistance in the diagnosis of complex technical issues
• Supporting the dealer network with quick solution finding of technical product issues
• Working closely with the technicians of the respective workshops and dealerships

• Handling the customer experience center end to end activities
• Reviewing every single ticket which is received and triage the activities as per the Responsible Matrix for Bangalore, Budapest centers

Project Management & Operational Excellence: Drive cross-functional improvement projects end to end - from data analysis and opportunity identification to solution design, pilot implementation, and international rollout of proven best practices....

• Own customer service end to end: the info mailbox, phone enquiries, the contact database and the customer newsletter
• Interpret stock reports and databases on your own, and turn them into valuable information for customers
• Proactively spot opportunities where the various teams can add value

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair, in clear written German

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair, in clear written German

• Prepare accurate quotes and service contracts together with and Service.
• Process purchase orders and make sure every detail is right, from configuration through pricing to delivery terms.

Deliver exceptional customer support by providing remote assistance on BD Biosciences equipment, ensuring every interaction reflects professionalism, empathy, and technical excellence....