Programozó analyst állások, munkák it support, helpdesk kategóriában

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity
• Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.)
• Guide users through features and functions of smart mobility products

• Creating and updating contracts and amendments using templates
• Making sure all contract details are correct and meet requirements
• Coordinating approvals with teams like legal, finance, and stakeholders
• Tracking deals and making sure they move forward on time

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool

Key Tasks and Responsibilities: • Taking ownership of customer issues reported and seeing problems through to resolution. • Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues. • Following standard procedures for proper escalation of unresolved...

• Take full ownership of customer-reported issues and ensure timely resolution;
• Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Technikai segítségnyújtás: Hardveres és szoftveres problémák első szintű diagnosztizálása és elhárítása a rendelkezésre álló tudásbázis alapján.
• Multi-channel kommunikáció: Német nyelvű ügyfélmegkeresések professzionális kezelése írásban (online csatornákon) és szóban.

• Részvétel felhőalapú AI-alkalmazások tervezésében, fejlesztésében és üzemeltetésében
• Generatív AI-megoldások hatékonyságának fejlesztése LLM-ek és Retrieval-Augmented Generation (RAG) megközelítések alkalmazásával
• AI-megoldások implementálása API-kon és végpontokon keresztül FastAPI használatával

• First point of contact for customer-reported technical issues and service requests
• Triage and assignment of incidents
• Tracking progress and ensuring timely resolution based on SLA targets
• Keeping users and internal teams informed with clear and timely updates

• First point of contact for customer-reported technical issues and service requests
• Triage and assignment of incidents
• Tracking progress and ensuring timely resolution based on SLA targets
• Keeping users and internal teams informed with clear and timely updates

Junior Business & Application Support At Swissquote, we're all in. All in to shake things up. All in to build the bank people actually want to use. All in to make finance less boring — and a lot more powerful. We're Switzerland's leading digital bank — 1,400+ people across Europe, the Middle East...

IAM Operations Analyst for Third-Party Applications and External Websites Job Description We are seeking an IAMOperationsAnalystto support the governance and operational management of third-party applications and external websites used across the organization. In this context, external websites...

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.