P2p help cas javascript jquery állások, munkák it support, helpdesk kategóriában

• Provide Level 1 IT support by resolving clients’ technical issues and acting as the first point of contact for customers
• Handle end-user requests through various channels, including phone, email, and web-based tools

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Provide customer support in Italian and English via phone, chat, and email/tickets
• Troubleshoot issues related to mobile applications, Bluetooth, connectivity, and smart devices
• Guide customers through product features and functionalities

• Be the first point of contact for users experiencing IT-related issues
• Support customers via phone, email, chat, and ticketing systems
• Help troubleshoot common hardware, software, and access-related problems
• Provide support in both German and English
• Document and track incidents in the ticketing system

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Office Address: 1062 Budapest, Váci út 1-3., Westend Offices, B. tower
• Working Hours: Monday–Friday, 09:00–18:00
• Employment Type: Full-time (40 hours/week)
• Support customers via phone, chat, and email in German and English.

• Provide first-line IT support for incidents and service requests to users across Europe.
• Troubleshoot technical issues and service requests through multiple support channels.
• Resolve issues at first contact whenever possible.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity
• Troubleshoot and resolve hardware/software issues
• Escalate unresolved issues to internal teams following structured processes
• Take full ownership of the customer journey — from first question to full resolution

In this role, you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB), achieving accurate & on-time updates that enable Continual improvement...

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries in Finnish language via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Learn and use groundbreaking technologies.
• Engineers will apply advanced troubleshooting techniques to provide unique solutions for our customers and lead customer interactions by thoughtfully working with them to dive deep into the issue and get the root cause.

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

Manages / operates the IT applications in his/her professional field and provides professional support to users, handles incidents, problems and change requests, and provides their resolutions, as well as makes suggestions for the improvement of related processes....

• Provide first-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments.
• Engage with users across multiple channels, including phone, chat, and self-service portal.

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Coordinate Ops team members, assign and prioritize tasks, and regularly evaluate performance.
• Support team members' professional development and foster a collaborative, high-performing work environment.
• Resolve conflicts, maintain team motivation, and promote a positive, customer-focused culture.