P2p help cas javascript jquery állások, munkák it support, helpdesk kategóriában

• Providing IT support to users via phone and email
• Processing, tracking and documenting tickets
• Cooperating with customers and 2nd-level support teams
• Maintaining and continuously developing the knowledge base
• Contributing ideas to improve processes and the user experience

• Learning the Gaming System and underlying business model/processes
• Providing high quality 3rd line technical support for iGaming System to Customer Support Team, Central Gaming, Partners and Engineers
• Participating in regular configurations of iGaming System

PROACTIVE 1ST LEVEL SUPPORT. By working closely with your team, you ensure fast and solution-oriented IT support, on-site and remotely. RELIABLE CLIENT MANAGEMENT. You manage our client devices, from Windows laptops to iOS smartphones. You handle rollouts, updates, and provide troubleshooting when...

Support the day-to-day stability and functionality of the assigned SAP modules with main focus to an Add-on Workflow Tool and connected archive system through incident handling, problem analysis and timely followup....

• First level support to end users in German and English via ticketing system, email and telephone
• Handling incidents, service requests, and user inquiries related to expense reimbursement processes
• Troubleshooting issues connected with expense reports, approvals, workflows, and user access

• supporting end-users in troubleshooting day-to-day tech issues
• maintaining office infrastructure
• maintating asset inventory (laptops, pheripherals, displays, printers)
• Seniority development within HelpDesk
• Develoment into System Administration, Platform Management, Information Security

• First point of contact for all IT hardware incidents on the logistics floor
• Share knowledge and procedures with logistics employees during troubleshooting, so recurring issues can be solved independently
• Resolve incidents directly on-site or guide staff to the correct escalation path

• Provide first- and second level IT support for internal users on site.
• Installing and configuring hardware and software, alongside the associated system administration duties.
• Coordinate the IT support team by prioritizing, assigning, and distributing tickets to ensure timely and effective resolution.

• Collaborate with business stakeholders to identify technical opportunities and gather user requirements for Polarion customizations, workflows, reports, dashboards, and integrations.
• Configure, customize, and maintain Polarion ALM solutions to support engineering, quality, and compliance processes.

• Designing and delivering engineering solutions for our businesses and customers
• Enhancing our infrastructure capabilities and functions with new and fresh ideas
• Performing and improving QA and Test Automation frameworks

• Während deiner 3-jährigen Ausbildung lernst du, IT-Infrastrukturen sowie Client-Server-Systeme zu planen, zu installieren und zu konfigurieren
• Durch die Vernetzung von Hard- und Softwarekomponenten erhältst du Einblicke in komplexe IT-Systeme und moderne IT-Landschaften

Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....