Digital project menedzser állások, munkák it support, helpdesk kategóriában

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support

• Monday - Friday
• 8.00-16:30
• Deliver top-tier technical support to our end-user community via phone, in-person, or online;
• Diagnose hardware and software issues and provide effective, timely solutions;

• Support sales channels to deliver an outstanding and seamless customer experience
• Maintain and continuously develop modern IT infrastructure, including POS systems, networks, and mobile devices
• Manage IT asset inventory, including monitoring, lifecycle management, and timely replacement of equipment

• First point of contact for clients, providing Level 1 IT support.
• Handle requests via email, phone, and ticketing system.
• Take ownership of cases until resolution and ensure client satisfaction.

• Supports ITSM process managers in the design, development and documentation of ITSM processes.
• Collaborates with IT teams and business areas to ensure the efficient operation of processes, supports them in the use of ITSM tools.

• Üzleti folyamatok elemzése, optimalizálása, automatizálási javaslatok készítése
• Üzleti igények felmérése, specifikálása a fejlesztők részére
• Ellenőrző, támogató riportok fejlesztésében való részvétel, a folyamatok hatékonyságának javítása
• Részletes elemzések / kimutatások, riportok készítése

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Act as a single point of contact for phone calls, chat, emails and self-service portal from users regarding IT issues and queries
• Record incident resolutions in the ITSM tool based on user communication via phone, email, chat etc.
• Ensure that issues are resolved within ticket life cycle

• Receiving end user calls
• Provide first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• Ticket Closure.

You will design, manage and operate ServiceNow solutions that power ISM’s user‑centric services, partnering with business stakeholders to co‑create workflows and knowledge that enable first‑time support, efficient escalations, and transparent service delivery....

About the role: The Onsite Services Technician Intern will be responsible for providing comprehensive support for Schneider Electric workplace and infrastructure equipment. This role involves hands-on technical tasks, coordination with external vendors, and ensuring high levels of end-user...

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

We now have an available role in beautiful BUDAPEST as a SERVICE DESK AGENT for a NORWEGIAN SPEAKER. This role combines customer support with technical expertise to deliver seamless support experiences. Representatives act as the first point of contact for both internal teams and external clients,...

• Üzleti követelmények megértése, összegyűjtése és elemzése
• Ügyfelekkel való kommunikáció
• Részvétel a becslési és dokumentációs folyamatokban
• Fejlesztőkkel való együttműködés a scrum csapatban
• Funkcionális specifikációk és user story-k készítése
• Tesztesetek kidolgozása és végrehajtása

• Implement process-centered tool improvements, adjustments, interfaces, and best-practice solutions
• Manage and enhance the CRM system (Microsoft Dynamics), providing user and admin support, troubleshooting, and guidance

Oversee the day-to-day operations and documentation of IT services such as M365, Atlassian Jira/Confluence and many more custom solutions, ensuring service quality....

• You take functional and technical ownership of our M365 Power Platform, covering governance, continuous development, and operations.
• Designing and implementing modern solutions using Power Apps, Power Automate, and other tools from the Microsoft ecosystem is at the core of your role.