Customer support representative állások Budapesten (it, fejlesztési vezető)

• Supervise daily call center operations, ensuring all support cases are promptly addressed with less than 1% backlog.
• Rotate weekend shifts with other team members, acting as the manager on duty.

Define and implement the operational and technical strategy for customer support ticket handling Ensure rapid, high-quality resolution of defects, technical questions, and data/security-related requests Virtually manage and mentor engineers embedded across product teams Establish a roadmap for...