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• Investigate and resolve escalated customer complaints, order issues, and service inquiries across multiple channels
• Coordinate with internal teams including logistics, sales, and technical support to drive end-to-end case resolution

• Az értékesítési csapat napi szintű irányítása, szükség esetén toborzási és kiválasztási folyamatban való részvétel.
• A vállalat éves és középtávú kereskedelmi stratégiájának kidolgozása az ügyvezetéssel/tulajdonosokkal együttműködve.

• Draft the yearly VAT Legislative Changes Summary.
• Archive VAT summaries and newsletters; ensure correct recording and naming conventions.
• Upload summaries and signed agreements to the relevant sites/trackers (e.g., VAT News).
• Record summaries, initiatives, invoices and feedback in dedicated trackers.

• Support the planning and execution of marketing campaigns and product launches.
• Coordinate the development and production of promotional materials with internal teams and external agencies.
• Organize marketing events, conferences, and meetings.
• Manage invoices, and marketing documentation.

• Support IP Infrastructure Solution pre-sales for telecom operators: Support to develop technical proposal to carriers for the IP infrastructure related solutions such like IP router, Switch, etc.
• Prepare draft Quotation/Technical Proposal based on tender requirements or customer requirements.

• Coordinate environmental, occupational health, safety, and fire protection activities in compliance with Hungarian legislation, EU regulations, and global company standards.
• Lead and support the implementation, operation, and continuous improvement of the site EHS Management System.

• Checking incoming and outgoing invoices
• Contributing to the end of month/quaterly/year end closing
• Upload data in Cello
• Reporting Activities
• Contributing to the end of the month closing activities

• Operate and provide technical support for the automated systems of the new high-bay warehouse
• Learn and support the operation of the Warehouse Management System (WMS)
• Troubleshoot and resolve issues related to sensors, drives, PLCs, and automated equipment

• Manage customer orders throughout the order fulfillment lifecycle, ensuring accurate and timely processing
• Process customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitor open orders and proactively communicate updates to customers and internal stakeholders

• Manage and develop the Pickup and Locker network, including acquisition and onboarding of new partners,
• Define, distribute, and supervise tasks for Back OPS and Pickup teams; ensure resources and organizational development,
• Plan, operate, and develop device fleets for Pickup Points and Lockers,

• Process and manage customer orders from order entry through invoicing.
• Review quotations, pricing, contracts, and payment terms according to company guidelines.
• Maintain accurate customer master data and support contract administration.

• Deliver outstanding customer support across order entry, order management, quotations and customer master data processes
• Manage customer requests from initial inquiry through resolution, ensuring accuracy and timely follow-up

• Deliver outstanding customer support across order entry, order management, quotations, and customer master data processes
• Manage customer requests from initial enquiry through to resolution, ensuring timely follow-up and excellent service

Partner with business to understand operational needs and collaborate with Finance, Controlling, Procurement, Legal, IT, Security and HSE to deliver real estate initiatives and support effective cost management and project execution...

• Lead, coach, develop, and inspire an international team of Tender Specialists across multiple European countries
• Foster a high-performance culture focused on collaboration, quality, accountability, and continuous improvement

• Develop and implement internal communication plans aligned with company priorities.
• Create engaging content for internal channels, including newsletters, intranet, and other communication platforms.
• Support leaders and teams with clear communication materials and messaging.

• A közszolgáltatást támogató ügyfélszolgálatok napi operatív koordinálása
• Az ügyfélkapcsolati csapat napi munkájának koordinálása és szakmai támogatása
• Az ügyfélélmény és partnerelégedettség folyamatos fejlesztése
• Panaszok, rendkívüli ügyek és eszkalációk kezelése
• Kapcsolattartás a szakmai területekkel

• Performing regional network development tasks:
• Accepting, representing the mission, vision and strategy of Metlife and supporting the main objectives and initiatives of the Company.

• Az értékesítési folyamatok fejlesztése és egységesítése
• Értékesítési stratégia kidolgozása a vezérigazgatóval együtt
• Éves értékesítési tervek és akciók támogatása
• Kiemelt ügyfelek és stratégiai projektek kezelése
• Nagy volumenű tárgyalások lebonyolítása

• Lead, coach and develop a German-speaking Customer Operations team based in Budapest
• Act as the operational escalation point for complex customer and order-related issues
• Monitor operational performance, KPIs and service levels while driving continuous improvement