Support engineer állások, munkák Budapesten

• Customer Order Management mostly in SAP System
• Executing and answering order entry, order modification, order status
• Material availability and similarrequests from German customers and Sales colleagues.
• Active participation in team meetings

• felelős leszel az IT service desk terület szakmai vezetéséért, napi feladatok és eseti ügyek kezeléséért
• a társaság telephelyein teljes körű hardver- és szoftvertámogatást nyújtasz az irodai informatikai szolgáltatások működtetéséhez

• Felhasználók L1 szintű IT támogatása
• Beérkező hibajegyek és kérések rögzítése, kategorizálása, priorizálása és nyomon követése, majd a ticketek pontos dokumentálása, SLA-követés
• Felhasználói hibák első szintű diagnosztikája
• Windows kliens oldali alapvető hibák kezelése

Manages / operates the IT applications in his/her professional field and provides professional support to users, handles incidents, problems and change requests, and provides their resolutions, as well as makes suggestions for the improvement of related processes....

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes

• Supports Domain IT Project Portfolio Management processes, uses related tools and reports (from Stage Gate 0 to Stage Gate 5).
• Provides and defines Domain IT Project Portfolio related regular reports, for Project and Portfolio Reviews.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Support and coordinate IT audits, compliance activities, and risk management for HR systems
• Drive improvements of audit-compliant processes, standards, and documentation
• Contribute to IT product roadmaps and process optimization initiatives

• Handling property-related enquiries and maintenance requests
• Updating information and records in internal systems
• Communicating with landlords, tenants, and suppliers
• Supporting the team with administrative tasks and reporting

Vállalatirányítási rendszerben árajánlatok készítése ügyfelek számára...

• Manage orders and related activities via email and online systems (minimal phone communication, approx. 2-3 calls per day)
• Communicates with customers and suppliers
• Track and follow up on orders throughout the order lifecycle

• Be the first point of contact for IT-related questions via phone, email, chat, and ticketing systems
• Support users in German and English
• Troubleshoot common hardware, software, and access-related issues
• Log and track incidents in our ITSM system
• Escalate more complex issues to specialist teams

• Act as a key contact point for clients and internal teams
• Handle incoming requests related to property maintenance and operations
• Keep important records and systems accurate and up to date
• Coordinate with different stakeholders (e.g. property managers, tenants, service providers)

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Ügyfélszolgálatainkat személyesen, telefonon és írásban felkereső ügyfeleink teljes körű, magas színvonalú kiszolgálása.
• Villamosenergia- és földgázszolgáltatáshoz kapcsolódó számlázási, reklamációs és panaszkezelési ügyek intézése.

• Oversee and operate the full GROHE warranty system, securing fast andaccurate claim handling.
• Ensure service provider coverage and maintain high service quality standards.
• Improve customer satisfaction through process optimization and KPI monitoring.

Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes...

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...