It support manager állások, munkák IX. kerületben

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

In this position, you will be part of the Linde HYPE-R-CARE team, that provides worldwide remote support to Linde’s Advanced Operation Software and connected plants...

• Manage daily operations of IT infrastructure (including Security measures), ensuring seamless functionality in Data Centers and in Remote Locations.
• Collaborate with various IT functions, particularly with the IT Service Desk and Desktop Team, to ensure efficient process execution.

• Supervise daily call center operations, ensuring all support cases are promptly addressed with less than 1% backlog.
• Rotate weekend shifts with other team members, acting as the manager on duty.