Field service commissioning engineer állások Budapesten középiskolai végzettséggel

• Műszaki támogatás biztosítása a helyi értékesítési és szerviz csapatoknak, valamint a disztribútoroknak.
• A felmerülő telepítéssel, termékapplikációval és szervizeléssel kapcsolatos kérdések megválaszolása.
• Rendszerhiba elhárítása szerviztechnikusok információi alapján.

• Provide technical support to local sales and service teams, as well as distributors.
• Address installation, product application, and service-related questions.
• Troubleshoot system failures based on input from service technicians.

- Reception and Customer Service: Welcome parents, students, and visitors with a friendly and professional attitude. Assist them with their needs, provide information, and direct inquiries appropriately. - Communication Management: Handle phone calls, emails, and messages from parents and clients...

Be the first point in contact for internal customers of the KUKA Group, responding to their inquiries and technical issues in a timely and professional manner via tools, phone & email,provide exceptional technical support, troubleshoot and resolve issues efficiently,...

• Processing orders
• Managing order related issues to enable delivery to customers on time in full and to invoice accurately
• Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders
• Handling queries to meet customer expectations

• Translate business needs into detailed technical specifications
• Contribute to IT architecture design and advocate for architectural best practices
• Estimate effort and resources required for IT implementations
• Create comprehensive technical documentation including
• Process modeling using BPMN

• manage client communications and process orders,
• organize, book, and track shipments,
• proactively update clients on shipment status and resolve issues swiftly,
• handle invoicing,
• answer client inquiries and requests,

• Assist in the scheduling and coordination of fleet maintenance and repair services.
• Maintain accurate records of fleet maintenance, repairs, and inspections.
• Track vehicle status, service schedules, and work orders to ensure timely completion of maintenance tasks

Ensure Customer Careline Support: Handling of careline/social media service provider inquiries, temporary processing of fuel complaints, support in litigation procedures with external and internal lawyers, and drafting of text modules for careline/social media service providers....

Be a role model and provide exceptional customer service experience to our external customers and internal stakeholders in the field of administration, order management, quotations, master data....

• Support the Group-level sustainability reporting processes,
• Collect, review, and organize data in Excel and the ESG systems,
• Prepare presentations, summaries, and internal communication materials,
• Collaborate with business units, ESG data providers and external partners across AutoWallis,

• a high school diploma
• speak English on a communication level (for interviews, training and internal communication)
• speak Dutch on a business level (working/support language)
• relevant experience in a similar field (Service Desk, Help Desk or Customer Care)

• Managing customer requests and queries
• Logging, assigning, tracking progress of complaints & claims from receipt to completion
• Interacting with customers and collaborators in a professional, friendly and efficient manner
• Coordinating the allocated portfolio (key customers)’s queries end-to-end

Receive, log, and track application incidents and service requests using ticketing tools (ServiceNow or Jira) Communicate with business users in English (and German, if applicable) to understand and resolve issues effectively Support technical teams in coordinating issue resolution and monitoring...