Head of customer service állások, munkák

• Plan, organize and carry out audits, be the audit leader on audit fieldwork
• Understand and analyse the business areas, being able to identify the root causes of issues and to define suitable potential solutions, providing constructive feedback

• Lead and coach the customer service team, conduct performance reviews, support onboarding
• Manage and process customer orders, changes, returns and sample requests
• Handle SAP exceptions, monitor backlogs, resolve issues with factories

• Providing IT support for logistic users (European offices, warehouses, logistics centres) via tickets or in calls  
• Our support scope focuses on the field of Supply Chain    

• Lead global end-to-end Order-to-Cash (OTC) service delivery
• Own global OTC process design, standards, documentation, and governance
• Ensure high-quality, compliant, and timely OTC operations worldwide
• Drive value creation through automation, digitization, and data-driven insights

• Strategic Planning & Budgeting: Manage and coordinate annual business planning, budgeting, and forecasting processes across the Group.
• Performance Reporting: Oversee preparation of monthly, quarterly, and annual reports on corporate performance for top management.

• Lead and inspire a team of skilled technical professionals, fostering a collaborative and high-performing work environment;
• Provide mentorship and support to team members, encouraging their continuous professional growth and development;

• Csapat koordinálása, mentorálása és szakmai fejlesztése,
• Alkatrészek és kiegészítők értékesítésének növelése,
• Új termékek támogatása, igények összegyűjtése
• Partnerek elégedettségének növelése, a támogatás színvonalának fejlesztése,
• Üzleti és stratégiai döntések előkészítése és jóváhagyatása,

•   A helyi ügyfélszolgálati csapat koordinálása magyar telephelyünkön
•  Közvetlen támogatás és első kapcsolattartó személy hazai és nemzetközi ügyfeleink számára
•  Megoldásorientált ügyfélszolgálat alkalmazástechnológiai és terepi szervizünkkel együttműködve

• Lead the commercial development of profitable lab testing services
• Lead and develop the lab organization
• Monitoring of the laboratory and all work carried out there, to ensure compliance with relevant internal procedures and regulations

Performance Steering: Own regional performance and drive KPI delivery (visit-to-order conversion, share of wallet, new acquisition, pipeline coverage). Ruthlessly manage the CRM funnel and initiate corrective actions immediately to ensure the ~€1M revenue per head target is consistently achieved...

• Overall entrepreneurial leadership of Bioengineering AG with full profit and loss responsibility
• Implementation and further development of the corporate strategy
• Expansion of international market presence and active management of key customer and partner relationships

• Technical responsibility for a product group
• Point of contact for customer inquiries
• Implementation of technical work packages
• Continuous development of the product group and the product development process
• Support for interdisciplinary projects through technical expertise

• Develop and implement the category strategy and targets in accordance with overall SCM and Division strategies to achieve profitable growth, supply chain resilience and sustainability
• Direct lead of local Category Managers and functionally local category leaders in the other locations worldwide

You keep everything in sight: You monitor and coordinate after-sales activities across the EMEA region to ensure seamless collaboration between local teams, external service partners, and global interfaces....

Establishing consistent product development frameworks, discovering both customer and business needs across our diverse portfolio, without sacrificing flexibility Leading the product team's evolution to full-stack product thinkers Optimizing team structures and product roadmaps to ensure the right...

• Responsible for managing general accounting functions covering STAAR Surgical AG and its foreign affiliates
• Manage, guide team in post go-live, adoption phase of Company’s new Oracle ERP and lead/contribute to subsequent update cycles

• Define and drive Neho's technology vision and roadmap in line with business goals
• Drive the design, development, and evolution of our internal platforms, CRM, and digital tools
• Lead architectural decisions across platforms, data, and cloud strategy

• Define and drive Neho’s technology vision and roadmap in line with business goals
• Drive the design, development, and evolution of our internal platforms, CRM, and digital tools
• Lead architectural decisions across platforms, data, and cloud strategy

• You are responsible for the spectroscopy product portfolio (SPG - Strategic Product Group) consisting of two product portfolios.
• You drive the business forward based on agreed product roadmaps and budgets including profit & loss responsibility.

Leading and developing the global Sales & Service strategy for the Sentronics Business Unit - with the goal to drive sales growth, increase market share, boost profitability and strengthen our value proposition...