Head of customer service állások, munkák

• Lead and coach a customer service team of around 5–6 team members
• Manage and process customer orders, changes, returns and sample requests
• Handle SAP exceptions, monitor backlogs, resolve issues with factories
• Maintain close cooperation with sales, customers, and internal departments

• Lead, coach, and motivate the success team to meet and exceed service targets.
• Act as the first point of escalation for agents and customers, resolving issues quickly and effectively.
• Monitor performance, identify training needs, and foster continuous improvement.

• Ensuring the smooth and continuous operation of the office
• Procuring supplies and equipment necessary for the safe and efficient operation of the company
• Coordinating cleaning and office maintenance service providers
• Collaborating with members of the organization across different departments

• Lead, coach, motivate and develop the Customer Service Team to ensure high performance and engagement
• Oversee daily operations and workload planning, ensuring timely handling of inquiries, orders, complaints and escalations

• Perform monthly settlement of all active projects.
• Ensure revenue and cost are recognized according to internal accounting policies and project milestones.
• Ensure accurate posting of project costs, accruals, and revenue adjustments.
• Reconcile all project related P&L and balance sheet accounts.

• Ensure strong synergy between Manufacturing Engineering and Production Operations
• Drive service excellence in a 3-shift manufacturing environment
• Improve quality, speed and cost-efficiency of Maintenance & Service execution

• Support the overall management of the hotels by establishing effective working relationships with other departments ensuring a high level of cross departmental collaboration
• Provide and deliver first-class employee relations services to the hotel

• Receive & enter order into processing system and confirm shipments
• Keeping Customers updated on the status of their Purchase Orders.
• Follow -up on deliveries of products with Logistics

• Projektek tervezése, ütemezése, monitorozása, értékelése és irányítása a teljes, elégedettséget biztosító megoldás megvalósításáért
• A PMO által előírt folyamatok, eljárások és módszertan követése minden projekt során

• Az igazgatóság koordinációs vezetői feladatainak ellátása, a szervezeti működés támogatása, Roadmap koordináció, stratégiai célok megvalósításának támogatása.
• A tevékenységi körbe tartozó nem megfelelőségek koordinálása, státuszolása, tevékenységi körből eredeztethető hatások előrejelzése.

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