Head of customer service állások, munkák Budapesten

• Providing IT support for logistic users (European offices, warehouses, logistics centres) via tickets or in calls  
• Our support scope focuses on the field of Supply Chain    

• Plan, organize and carry out audits, be the audit leader on audit fieldwork
• Understand and analyse the business areas, being able to identify the root causes of issues and to define suitable potential solutions, providing constructive feedback

• Lead global end-to-end Order-to-Cash (OTC) service delivery
• Own global OTC process design, standards, documentation, and governance
• Ensure high-quality, compliant, and timely OTC operations worldwide
• Drive value creation through automation, digitization, and data-driven insights

• Lead and inspire a team of skilled technical professionals, fostering a collaborative and high-performing work environment;
• Provide mentorship and support to team members, encouraging their continuous professional growth and development;

• Strategic Planning & Budgeting: Manage and coordinate annual business planning, budgeting, and forecasting processes across the Group.
• Performance Reporting: Oversee preparation of monthly, quarterly, and annual reports on corporate performance for top management.

• Csapat koordinálása, mentorálása és szakmai fejlesztése,
• Alkatrészek és kiegészítők értékesítésének növelése,
• Új termékek támogatása, igények összegyűjtése
• Partnerek elégedettségének növelése, a támogatás színvonalának fejlesztése,
• Üzleti és stratégiai döntések előkészítése és jóváhagyatása,

Establishing consistent product development frameworks, discovering both customer and business needs across our diverse portfolio, without sacrificing flexibility Leading the product team's evolution to full-stack product thinkers Optimizing team structures and product roadmaps to ensure the right...