Fuel Card Operation Lead

MOL Group is an independent and international oil and gas company, headquartered in Budapest, Hungary. It is active in over 40 countries with a dynamic international workforce of 26,000 people and a track record of more than 100 years in the industry.

Would you like to be an important part of MOL Group?

Are you passionate about process optimization, coordination and delivering high-quality internal services? Do you enjoy working in an international environment and driving customer satisfaction through operational excellence? If yes, join our Group Card Internal Services Team!

Fuel Card Operation Lead

This is a fixed-term position for a duration of 2 years.

SCOPE OF THE POSITION:

Coordinate the Internal Services team across the Central HUB region (HU,RO) and act as process owner for card management activities. Drive operational excellence, ensure high-quality service delivery, and continuously improve processes to enhance customer satisfaction.

• Coordinate card-related activities of the Internal Services team across the HUB region, ensuring smooth operations and high service quality.

• Monitor and improve process KPIs, identify gaps, and implement corrective actions to enhance customer satisfaction.

• Facilitate collaboration between Internal Services, Sales Operations, and Customer Support teams to ensure aligned and efficient card services.

• Organize and deliver trainings to maintain high knowledge levels and operational excellence across teams.

• Own and continuously optimize card management processes, including card production and data handling, across all supported countries.

• Maintain and update group-level process documentation and support country-specific adaptations.

• Identify and lead automation initiatives in cooperation with IT to reduce manual work and improve process efficiency.

• Act as business-side coordinator in incident and change management processes, ensuring timely resolution and minimal business impact.

• Support business development projects, act as process gatekeeper during IT handovers, and contribute to regulatory compliance.

• Participate in employee evaluation and target-setting processes, supporting the Internal Services Manager in HUB region leadership tasks.

• University degree in a relevant field

• Minimum 3 years of professional experience in payment processing, fuel card management, or master data management

• Strong results orientation and collaboration skills

• Experience in people coordination and process ownership

• Advanced English language skills (written and spoken)

• Proficiency in Office 365 and internal systems (FCMS, FCBC, OCC)

• Gross 800.000 HUF/year cafeteria

• Private Medicare health insurance

• Company phone with unlimited personal usage

• Life and accident insurance

• 13th month salary paid in December

• Career advancement opportunities at local and group level

• Participation in various training and talent development programs