As part of our drive to develop and enhance our technical support offering from our Budapest office we are recruiting for an experienced

As part of our drive to develop and enhance our technical support offering from our Budapest office we are recruiting for an experienced

Change Management Lead

    Working as part of our fast-growing dedicated Global EMEA Service Management unit, accountable for a high-priority Unisys client portfolio, you will be responsible for a wide range of activities, including:

Main responsibilities:

  • Manage and coordinate the EMEA Change Management Team to a successful operation on a daily basis
  • Ensure that contractual service support requirements are understood and properly managed
  • Provide point of contact for process related questions or issues and facilitate process related meetings
  • Maintain effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
  • Working closely with Service Delivery Managers to proactively monitor SLA performance and the progress of Changes through the entire Lifecycle
  • Collaborating with team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
  • Review incident, problem, change and request aging and work with resolver groups to ensure compliance
  • Identify and escalate Change records that do not adhere to SLA requirements
  • Compile, analyze and report statistical data and trends relating to service level compliance and operational effectiveness
  • Present operational and service level reports and explain service level support to internal/external customers around Change Management
  • Providing training and mentoring for functional teams to ensure that process guidelines are understood and followed
  • Conducts workshops to assess and address process deficiencies, ensure common understanding of process intention and operation

Key Technical areas of Expertise:

  • Bachelor's Degree and 2+ years relevant Change Management experience in an ITIL based Enterprise Infrastructure environment
  • ITIL Foundation v3 certification is vital
  • Hands-on experience with ServiceNow ITSM Tool

Desired soft / advisory skills:

  • Excellent knowledge and experience in handling end-to-end process management: eg. Service Desk/Change/Incident/ Problem Management
  • Cross-functional and cross-regional team leadership experience in an ITIL v3 compliant Enterprise Environment
  • Be able to identify and implement process improvement initiatives
  • Process driven work ethic
  • Strong English verbal and written communication skills across multiple staff levels

You have the advantage if:

  • You have completed an ITIL v3 Service Transition Certification

we can offer:

    We are developing our technical support capability within our central Budapest office. This team has the opportunity to grow as we progress and the potential to work with a number of our major global and European clients. As an employer we will offer career opportunities that encourage learning, promote growth and develop your talent to its fullest. Unisys Budapest is a certified ITIL training center with an appetite to support you in your growth through in house learning courses and certifications.

    • High-prestige client portfolio, directly under the spotlight: be a part of building something awesome
    • Plenty of room for both individual and cross-functional collaborative work
    • The opportunity to mentor a dynamic, super nice team
    • Flexible work environment, home office options

Sector(s):

  • Corporate Leadership, Management
  • Interim manager
  • IT Operation, Telecommunication
  • Project Management
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English - intermediate / communication

Job location:

Budapest

How to apply/ contact information:

You can apply with the „Jelentkezem" button underneath.