Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.
Join our team as:

Billing Operations Associate - 000000245585

    The role of the Global Billing Services team is to provide first-class billing services to multinational customers globally for various innovative telecom products. Timeliness, quality of billing and customer satisfaction are our main goals. As a member of our team you will have the opportunity to work independently in fast-growing environment and contribute to an exciting billing transformation project.

What will you do:

  • Ensure timeliness and quality of billing of a pre-defined customer portfolio
  • Liaising with multiple parties (e.g. service and sales managers, technical teams, local markets, external partners)
  • Identify, analyse issues necessary for query resolution
  • Perform validation activities at all steps of the billing cycle
  • Act as a single point of contact and manage billing queries by taking proactive ownership of issues (assign priority, owner, timescales) and drive resolution
  • Tariff and Call Detail Record analysis
  • Manage changes, customer account provisioning and reconciliation activities on different billing platforms
  • Identify areas for improvement in internal processes along with solutions

This position is for you if you have:

  • Fluency in English is a must
  • 1-3 years relevant experience in multinational/SSC environment
  • Ability to work independently, own complex queries and make decision
  • Excellent communication and organizing skills and analytical attitude
  • Knowledge in excel is required (e.g. formulas, pivot tables)
  • Experience in billing or in telco environment is an advantage
  • International experience and cultural sensitivity

Why should you join us:

  • The position comes with Vodafone RED subscription – unlimited talk and text!
  • Unravel your continuous process improvement mind-set – new ideas are always listened to
  • Internal coaching/mentoring culture
  • Internal career opportunities
  • Possibility to work from home

    The future is exciting.

    Ready?

Sector(s):

  • Business Supporting Centres
  • Financial Support
  • Finance, Accounting
  • Billing Assistant, Cashier
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English - higher advanced/fit for negotiation

Job location:

Budapest 1087 Hungária körút 40-44.

How to apply/ contact information:

You can apply with the „jelentkezem” button underneath.