Technical product designer állások Budapesten (Üzleti támogató központok)

The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user's technical issues, which may range from basic troubleshooting to more...

• Provide technical support to dealers via phone, email, and ticketing tools
• Troubleshoot issues, track spare parts, and monitor exceptional shipments
• Ensure cases are resolved within SLA and clearly documented
• Escalate complex issues and collaborate with internal teams (warranty, logistics, finance)

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support

• Support Project Managers in day-to-day activities.
• Monitor, measure, and document project progress; prepare status reports.
• Facilitate successful setup and implementation of projects and workstreams.
• Assist in preparing customer-facing proposals, presentations, and technical documentation.

• Answering calls and forwarding customer inquiries to the appropriate departments 
• Ensuring smooth work processes (short talking time to lower the average waiting time) 
• Sending technical documents to customers 
• Data entry and maintenance in a ticket system (Sales Force) 

• Provide technical support via email and telephone to customers regarding the use and troubleshooting of KUKA Robotics products,
• Send technical documentation to customers as needed,
• Enter and maintain data in the ticketing system (Salesforce),
• Manage customer complaints effectively and professionally,

• Strategic Planning & Budgeting: Manage and coordinate annual business planning, budgeting, and forecasting processes across the Group.
• Performance Reporting: Oversee preparation of monthly, quarterly, and annual reports on corporate performance for top management.

• You gather feedback and information about your solution and market trends through events, surveys, interviews, or legal updates
• You develop your solution in a structured way and create a roadmap for new features
• You coordinate with internal teams and identify what needs to be adapted.

Reporting to the People Admin and Payroll Manager, who handles all administrative and people management, this role focuses exclusively on professional excellence and technical guidance....

• Resolve IT issues as the first point of contact for end‑users (Level 1 IT support).
• Handle customer interactions via phone, email, and ticketing tools.
• Accurately document, log, and administer all received requests in the ticketing system.
• Delegate unresolved issues to the appropriate Level 2 teams.

• Manage end-to-end recruitment: from sourcing candidates to releasing offer letters
• Source talent through multiple channels and maintain a strong candidate pipeline
• Conduct pre-screening and HR interviews, and coordinate technical and management rounds

• Manage end-to-end recruitment: from sourcing candidates to releasing offer letters
• Source talent through multiple channels and maintain a strong candidate pipeline
• Conduct pre-screening and HR interviews, and coordinate technical and management rounds

• Order Management: Accurately capture, validate, and process customer orders in SAP, ensuring compliance with business rules.
• Customer Focus: Deliver high-quality service with precision and a customer-centric mindset.

• Answering support queries via tools, phone and email, keeping daily contact with our employees calling from CC locations
• Resolving HR related issues which can occur in their total employee life cycle
• Providing technical support of HR self-service tools and systems

• Answering support queries via tools, phone and email, keeping daily contact with our employees calling from CC locations
• Resolving HR related issues which can occur in their total employee life cycle
• Providing technical support of HR self-service tools and systems

• Support the business with regular and ad-hoc economic, OPEX analysis and review business performance
• Support the management in the decision-making process and give advice to action
• Create and perform presentations from the analysis and reports according to the business needs

• Receive request from country or HOP Gatekeeper to create IPT and launch to countries or regions involved.
• Create IPT for Ports, ensuring alignment with country or regional support requirements.

• Actively support organizations within the Group in the group-level deep-dive analysis as a consultant with regards to the methods, used tools and desired outcome.
• Conduct systematic reviews and proposals for corrective actions and process improvements to enhance operation.

• Manage property obligations including correspondence regarding terms of agreements, conducting rent reviews, renewals and other related negotiations.
• Ensure all data relating to retail sites are recorded in the Property Management system and discharged when required

• Reviewing and approving incoming warranty claims based on technical requirements
• Managing tickets from the dealerships
• Communicating with partners mainly in writing and helping resolving warranty related questions