Tools coordinator állások, munkák Üzleti támogató központok területen

Reporting to the People Admin and Payroll Manager, who handles all administrative and people management, this role focuses exclusively on professional excellence and technical guidance....

• Preparation and completion of management information through relevant business tools to provide accurate/up to date data
• Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met and deadlines are adhered to.

• Handle daily service operations tasks to support overall team goals and ensure service levels are met.
• Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.

• Lead, coach, and motivate the success team to meet and exceed service targets.
• Act as the first point of escalation for agents and customers, resolving issues quickly and effectively.
• Monitor performance, identify training needs, and foster continuous improvement.

• Review, analyse in case of any issue occurred on individual portfolio related documents (invoices, credit notes).
• Conduct analysis and investigation under the supervision of team lead of any occurred incident in relation to the AP processes on team portfolio.

• Lead and continuously refine CE Online customer-facing processes, ensuring a seamless, efficient, and customer-centric operation.
• Design and execute a comprehensive training and capability roadmap for in-store colleagues, fostering skill development, engagement, and contribution to operational KPIs.

• Lead end-to-end delivery of Cloud and AI enablement programmes, managing timelines, risks, and resources.
• Act as the subject matter expert for Cloud and AI solutions, providing guidance to technical and non-technical stakeholders.

• Planning and overseeing execution of the Standards Team workplan by supporting and guiding the Project Managers
• Fostering capacity and skill development of the Standards Project Managers, Coordinator, and Assistants

Develop a deep understanding of your customer’s business requirements, industry challenges, and goals Gain a strong understanding of how our customers are using iREMS to maximize adoption, provide best practice solutions, and ensure account retention and growth Develop and manage a portfolio of...

Head multi-tiered support operations (L1, L2, L3) Lead Service Operations Managers Ensure smooth 24/7/365 operations Support commercial activities including RFP responses, onboarding of new clients, and expanding ongoing engagements Report on division KPIs, health status, and risks Manage incidents...