Php help cpp javascript jquery állások XXIII. kerületben (Ügyfélszolgálat, vevőszolgálat)

• Provide professional customer support in Spanish
• Assist customers with product-related questions and technical issues
• Understand the customer's problem and guide them towards the right solution
• Support customers with basic troubleshooting
• Document customer interactions accurately in internal systems

• Respond to customer inquiries and technical issues in a timely and professional manner.
• Provide technical guidance and support to customers using our LPWAN platforms.
• Identify, diagnose, and troubleshoot technical issues related to our platform.
• Prioritize and manage several open issues at one time.

• Administratively process the customer experience cases via a different application. 
• Use a variety of modern communication channels to offer the best possible service.

• Sorting and reporting activities in the system.
• Preparing opportunities from customer inquiries for the engineer and sales colleagues.
• Order management (Placing orders, sometimes requires consultation with technicians. Order amendment.)

As our Customer Account Operations Specialist, you will coordinate day-to-day operations for assigned customers, keeping requirements, quotations, orders and invoicing accurate and on track. You will work closely with customers and internal teams to follow up on outstanding tasks and drive them to...

• Handle customer questions and issues through email and live chat
• Respond to customer inquiries in a professional, friendly, and timely manner
• Explain financial and product-related topics in clear, straightforward language
• Investigate problems rather than simply forwarding them

• Provide assistance and support to the sales team in managing customer accounts and commercial projects.
• Monitor order progress and proactively communicate status updates to customers and internal stakeholders.

• Understanding MSCI index construction methodologies including ongoing enhancements and new products
• Mastering MSCI Index tools, applications and usage of MSCI data
• Assisting global clients via phone and email with detailed questions on products and methodology

• Assist local team on product database creation
• Support products configuration and manage technical offers and documentation related to Low Voltage and Medium Voltage components

• Strategic project management to guide customers through structured onboarding process
• Defining timelines and managing milestones
• Coordinating technical setup and overseeing API integration
• Ensuring rule configuration, system testing, and user training

• Provide first-line support for software, hardware, and network issues.
• Handle and resolve incidents and service requests.
• Troubleshoot technical problems and escalate complex cases when necessary.
• Follow up with users and maintain accurate documentation.

• Ensure timely and accurate responses to high volume service activities for both internal and external clients
• Evaluate processes and procedures for inefficiencies, make and implement recommendations for improvement

• Data analytics and reporting: Support reporting activities, develop scorecards.
• Metric collection and data consistency: Provide structure around metric collection and help reduce manual, time-consuming data consolidation.

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair in clear written German

• Providing expert assistance in diagnosis of complex technical issues
• Supporting dealer network with quick solution finding of technical product issues
• Working closely with technicians of workshops and dealerships
• Supporting with repair instructions via specified communication channels