Technical állások, munkák telefonos ügyfélszolgálat kategóriában

• Technikai támogatás nyújtása kereskedőknek telefonon, e-mailben és jegykezelő rendszeren keresztül
• Hibák feltárása, alkatrészek nyomon követése, speciális szállítások figyelése
• Esetek SLA szerinti lezárása és pontos dokumentálása

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
• Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed

• Ensure excellent customer service throughout company processes to maintain high customer satisfaction
• Act as a key liaison between customers and internal departments (Sales, Production, Logistics)
• Serve as the first point of contact for customers, handling daily business-related inquiries

• Manage customer inquiries via email and online channels in a professional and proactive manner
• Provide support through social media platforms, WhatsApp, and live chat
• Deliver accurate information about products and services

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)

Sentec is a Swiss American medical device company specializing in respiratory care. Since its founding in 1999 the company utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare...

Operations Specialist - Electronic MonitoringJob Title: Operations SpecialistSalary: competitiveHours: Full-time (100%), 42 hours per week (standard office hours, with some flexibility), unlimited employmentVacation: 25 days annual holiday, plus local legal bank holidays. An additional day off on...