It support állások Németországban (rendszergazda)

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• You are part of a team who is responsible for the global infrastructure services (planning, design, installation and administration)
• You ensure the proper service delivery of the entitled end to end services (network infrastructure, Storage, Server, VM, interfaces, 芒聙娄)

• Act as the primary technical contact for assigned customers, providing trusted expertise after purchase
• Diagnose and resolve hardware, software, and network issues with a strong focus on root‑cause analysis

As a Digital Workplace Platform Administrator (f/m/x) at Sysmex Europe SE, you will help design, administer, and continuously improve our Microsoft 365–based digital workplace environment. In this role, you will ensure that employees can work productively and securely from any location while...

• Provide first line and second line support and incident management to all users across the geography of responsibility, including white collars, blue collars and road warriors, ensuring efficient service operations.
• Be a point of escalation in the resolution of more challenging incidents.

• 1st/2nd level support for users (Windows, Android, iOS)
• Administration and development of our Microsoft 365 environment
• Support for the hybrid infrastructure (MS Cloud + On-Prem)
• Active Directory & group policies
• Virtualisation environments (e.g. VMware, Azure VM)

• Support the maintenance and organization of the IT hardware inventory (e.g., laptops, monitors, peripherals).
• Assist in hardware setup, configuration, and basic troubleshooting.
• Provide on-site support for employees, including technical guidance and handling smaller issues.

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• System maintenance and support: You take responsibility for daily operations, maintenance, and the continuous optimization of our internal IT infrastructure.
• Infrastructure development: You continuously develop our infrastructure across networking, firewall, storage, and backup.

• Responding to internal inquiries regarding IT support issues (help desk, first-level support) in German and English
• Analyzing, finding solutions for, and implementing solutions to hardware and software problems on site or remotely