It support állások Németországban (it support, helpdesk)

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

• Migrating QM/CMS Helix databases to JIRA and IDEAS
• Migrating to the new process tool, including supporting the process teams in rebuilding the process infrastructure
• Maintaining the CMS intranet pages in collaboration with the area experts and setting up the Local Corporate Manual

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• To write manual Test cases for new features and functionalities in Jira Xray
• To execute test cases and document test results and evidence in Jira Xray
• To raise the bugs from testing and following it with developers on bug status

• You are part of a team who is responsible for the global infrastructure services (planning, design, installation and administration)
• You ensure the proper service delivery of the entitled end to end services (network infrastructure, Storage, Server, VM, interfaces, 芒聙娄)

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

• Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
• Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....

• Manage customer issues from initial contact through to resolution, ensuring accurate records and clear communication.
• Provide technical support via face-to-face, telephone, and written channels.
• Troubleshoot and resolve hardware and software issues using structured technical analysis.

• Act as the primary technical contact for assigned customers, providing trusted expertise after purchase
• Diagnose and resolve hardware, software, and network issues with a strong focus on root‑cause analysis

• Provide first line and second line support and incident management to all users across the geography of responsibility, including white collars, blue collars and road warriors, ensuring efficient service operations.
• Be a point of escalation in the resolution of more challenging incidents.

• 1st/2nd level support for users (Windows, Android, iOS)
• Administration and development of our Microsoft 365 environment
• Support for the hybrid infrastructure (MS Cloud + On-Prem)
• Active Directory & group policies
• Virtualisation environments (e.g. VMware, Azure VM)

• Support the maintenance and organization of the IT hardware inventory (e.g., laptops, monitors, peripherals).
• Assist in hardware setup, configuration, and basic troubleshooting.
• Provide on-site support for employees, including technical guidance and handling smaller issues.

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

As the central contact person and project manager, you will be responsible for service support (incident and problem management) for customers located worldwide in the air traffic control and airport sector...

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• System maintenance and support: You take responsibility for daily operations, maintenance, and the continuous optimization of our internal IT infrastructure.
• Infrastructure development: You continuously develop our infrastructure across networking, firewall, storage, and backup.

• Responding to internal inquiries regarding IT support issues (help desk, first-level support) in German and English
• Analyzing, finding solutions for, and implementing solutions to hardware and software problems on site or remotely