Cloud engineer állások Németországban (rendszergazda)

Cloud platform engineering: Develop and implement automation processes for the deployment and operation of cloud software and services using platform engineering, infrastructure as code (e.g., Terraform), and Kubernetes....

• User management in a heterogeneous software landscape
• Device Management (inventory, patch management, configuration)
• Processing support requests (Level 1, 2 and 3 support - editing depending on knowledge level)
• Participation in infrastructure projects (distribution, cloud and network technology)

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

• 1st/2nd level support for users (Windows, Android, iOS)
• Administration and development of our Microsoft 365 environment
• Support for the hybrid infrastructure (MS Cloud + On-Prem)
• Active Directory & group policies
• Virtualisation environments (e.g. VMware, Azure VM)

• Provide first line and second line support and incident management to all users across the geography of responsibility, including white collars, blue collars and road warriors, ensuring efficient service operations.
• Be a point of escalation in the resolution of more challenging incidents.

• Responding to internal inquiries regarding IT support issues (help desk, first-level support) in German and English
• Analyzing, finding solutions for, and implementing solutions to hardware and software problems on site or remotely

• Design, implement and maintain our development platform and cloud environments using Infrastructure as Code
• Build and maintain tools and services to enable and accelerate our development teams and improve the maintainability and operability of our infrastructure

Configure, operate, and maintain network infrastructure, including Juniper SRX firewalls, QFX/EX switches, Fortinet FortiGate firewalls, FortiSwitches, and OPNsense firewalls, as well as Microsoft Azure networking components....

• Cloud Operations: Design, implement, monitor, maintain and optimize the SAP Sovereign Cloud system landscape for Germany.
• Setup of a multi-system landscape architecture and integration aspects between heterogeneous system technologies.

Design, develop, and maintain full-stack applications and services supporting shared tools such as our logging and monitoring tool and our ticket and request handling...

You will represent SAP Global Cloud Operations in front of major SAP customers in the region MEE for technology and operations topics i.e. the face of SAP Global Cloud Operations....

• System maintenance and support: You take responsibility for daily operations, maintenance, and the continuous optimization of our internal IT infrastructure.
• Infrastructure development: You continuously develop our infrastructure across networking, firewall, storage, and backup.

• Continuously learn and adapt to new technologies, frameworks, and tools to enhance development capabilities.
• Participate in infrastructure automation projects and contribute to maintaining high standards of quality and documentation.

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• As an IT Support Technician (f/m/d)*, you are responsible for the quarterly hardware renewal and its management.
• You are responsible for locally relevant operational tasks in the area of IT infrastructure (e.g. computer administration, printing, network).