Cloud engineer állások Németországban (it support, helpdesk)

• Support the administration and optimization of Microsoft Azure and Microsoft Entra ID environments
• Assist in identity and access management processes (user lifecycle, role assignments, permissions governance)
• Contribute to Exchange Online and e-mail administration tasks

• System maintenance and support: You take responsibility for daily operations, maintenance, and the continuous optimization of our internal IT infrastructure.
• Infrastructure development: You continuously develop our infrastructure across networking, firewall, storage, and backup.

• Install and configure computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Troubleshooting concerning system and network problems, diagnosis and solving hardware/software errors
• Providing support including procedural documentation Supporting

• Planning, installing, configuring, replacing, and maintaining PCs and iOS devices according to the standard
• Providing first-level IT support to users via phone, ticketing system, and on-site assistance
• Troubleshooting and resolving hardware, software, and connectivity issues

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Administration and operation of telephone systems (VoIP / IP telephony
• Administration and operation of MS Teams telephone
• Administration and operation of call center solutions (Voxtron, MS Teams)
• Administration and operation of the Clobber reporting solution

With your enthusiasm for technical support, you will assist the Infrastructure team offer first and second-level support for end-users, including diagnosing and resolving software and hardware-related problems...

Support Security Operations: You will join a team to support daily cybersecurity operations, including monitoring security events, tracking vulnerabilities, and assisting with incident follow-up activities...

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

• Lead the Group Competence Center IT Support within Group IT Operations and build and manage an international, interdisciplinary team
• Drive the strategic and operational development of Group IT support
• Define and improve global standards, tools, and processes

• Execute, maintain and improve manual test cases in Azure DevOps, including updating test steps, logging defects, and verifying bug fixes through retesting.
• Support testing teams in preparing, configuring, and maintaining test equipment required for Component, Integration, and E2E testing activities.

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Take end‑to‑end responsibility for the availability, stability, and performance of all local IT systems.
• Maintain a stable IT infrastructure that supports local engineering and business operations.
• Local business stakeholders
• International IT teams
• External outsourcing and service partners

• A two-stage qualification program
• Duration of the company phase: up to twelve months
• Personal mentoring

Responsibility for, coordination of, and further development of the system landscape in the German market, with a focus on order processing, particularly the specialist dealer portal...