Customer support assistant állások, munkák Németországban

Active contribution to international projects in the areas of reimbursement and market access, including coordination, analysis, and substantive input on strategic topics...

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• Provide high-level administrative support to the Marketing Director and the department, including complex calendar management, scheduling, and travel coordination.
• Prepare materials for key meetings, including agendas, ​coordinating presentations (PowerPoint/Google Slides), and reports.

• Take full responsibility for identified strategic growth accounts in the DACH region and actively support new customer acquisition within the Foodservice Wholesale channel
• Develop and implement innovative sales and marketing strategies tailored to foodservice wholesale markets

• Define and execute a regional press and communications strategy aligned with the global PR framework
• Manage and coordinate external PR agencies, including budget, KPIs, and performance tracking

• Be the go-to expert for all customer and team inquiries related to BSH Gantry & Consumables
• Support sales with quotations, order processing, tracking, and invoicing
• Coordinate projects, focusing on timelines, resources, budgets, and status reports

• Cover the PRRC role when requested from the needs of the company (e.g. during the absence of the current PRRC)
• Develop and execute regulatory strategies for products and services
• Provide regulatory expertise for complex or unique issues and challenges regarding registration and compliance activities.

• Define and lead the global marketing strategy aligned with the company's growth ambitions and commercial priorities
• Translate business strategy into targeted marketing initiatives that expand global reach, build awareness, create qualified leads in priority markets and support revenue generation

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Perform with an objective to achieve account action plans and reach sales and profit targets as defined in the annual sales plan in the specified accounts
• Monitor and coordinate services rendered by distributors and/or agent to ensure Customer satisfaction

• KYB Europe internal Job Grade: 2
• Reports to Sales Manager DACH
• Regular customer meetings and follow ups.
• Development and expansion of existing customer relationships.
• Visit and develop potential customers in Germany.
• First point of contact for customers on a regular basis.

• Holistic technical support and housekeeping of the SAP system environment
• Management of transport systems, job scheduling, and system copies
• Responsibility for certificate management and interface monitoring
• Management of output connections and coordination of the authorization system

• Own the implementation of our Product Analytics strategy and bring the Business Insights vision to our product areas.
• Act as a strategic partner in our product discovery streams, deriving data-driven recommendations for product decisions.

• Providing advisory support to the business including Global Banking, commodities, asset management and private wealth management business lines
• Supporting the oversight and review of group-wide VAT compliance for Germany and across EMEA where returns are prepared by an outsourced provider

• Work closely with the Director of Sales Operations for the Central Europe region
• Prepare analyses and internally present the results of projects and initiatives
• Challenge the status quo and continuously strive for operational excellence (#wearebold)

• Assist and support international projects within the Customer Portfolio Management Team
• Support change management activities across the entire department, helping to drive adoption and ensure sustainable implementation

• Take end-to-end ownership of large, business-critical initiatives, ensuring strategic impact and sustainable outcomes.
• Act as a recognized expert, setting technical and architectural standards across complex domains.

• Develop and implement HR strategies and policies that align with the organization's goals and objectives.
• Ensure consistency in HR practices across all countries within the cluster while adapting to local regulations and cultural nuances.

• Managing the revenue cycle of a specified group of Partners and fee earners within the firm
• Holding frequent meetings with Partners, fee earners and Attorney Support Specialists to discuss Work in Progress (WIP) and Accounts Receivable (AR) in order to determine most appropriate course of action