Service desk állások, munkák Németországban

• Manage customer issues from initial contact through to resolution, ensuring accurate records and clear communication.
• Provide technical support via face-to-face, telephone, and written channels.
• Troubleshoot and resolve hardware and software issues using structured technical analysis.

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• As an IT Support Technician (f/m/d)*, you are responsible for the quarterly hardware renewal and its management.
• You are responsible for locally relevant operational tasks in the area of IT infrastructure (e.g. computer administration, printing, network).

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

• Process and manage customer orders for our Austrian production facility
• Act as the main interface between customers and internal departments (production, planning, logistics)
• Handle customer inquiries regarding order status, lead times, delivery dates, and product availability

• You are part of a team who is responsible for the global infrastructure services (planning, design, installation and administration)
• You ensure the proper service delivery of the entitled end to end services (network infrastructure, Storage, Server, VM, interfaces, 芒聙娄)

Strategic HR Leadership: Create, implement and continuously develop an HR strategy that supports business goals, focuses on employee needs, and ensures compliance with relevant policies and regulations....

Taking responsibility: Responsibility for the successful planning, execution, and completion of internal IT infrastructure projects; work closely with other teams to deliver projects on time, within budget, and to the highest quality standards; lead IT projects by developing and managing project...

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

• Act as the primary technical contact for assigned customers, providing trusted expertise after purchase
• Diagnose and resolve hardware, software, and network issues with a strong focus on root‑cause analysis

• Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
• Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting

WHAT YOU'LL BE DOING This isn't a sit-behind-a-desk kind of role. It's dynamic, technical, customer-facing, and perfect for someone who loves turning complex tech into real business. DRIVE NEW BUSINESS across Germany and beyond spot opportunities, chase leads, and build strong relationships with...

• Administer, configure, and maintain the Salesforce platform (Sales Cloud, Service Cloud, or others as applicable), including user management, profiles, roles, and permissions
• Design and implement workflows, validation rules, custom reports and dashboards

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• As part of the Customer Care Center team provide phone, e-mail and remote log-in technical support including diagnostics, solution plans, training, and customer facing communication.
• Test and repair customer equipment.

• Design of Beckhoff PLC programs (TwinCAT3) based on project specifications and documentation
• Design of safety programs (TwinSAFE)
• Support the development of standardized code blocks
• Test and commissioning of the PLC systems in the field
• Investigate and solve technical issues in the field

• Ensuring risk items are addressed in a timely manner through effective prioritisation of tasks
• Proactively managing the trade allocation process to ensure timely execution of trade confirmations
• Effectively driving forward business processes and client initiatives