It support manager állások, munkák Németországban

• Planning, installing, configuring, replacing, and maintaining PCs and iOS devices according to the standard
• Providing first-level IT support to users via phone, ticketing system, and on-site assistance
• Troubleshooting and resolving hardware, software, and connectivity issues

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Define, manage, and continuously improve IT QA/QM processes and guidelines; conduct regular quality assessments to identify compliance gaps
• Serve as the central point of contact for internal IT QA audits, coordinating audit activities and CAPA implementation and follow-up

• Install and configure computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Troubleshooting concerning system and network problems, diagnosis and solving hardware/software errors
• Providing support including procedural documentation Supporting

• Support the administration and optimization of Microsoft Azure and Microsoft Entra ID environments
• Assist in identity and access management processes (user lifecycle, role assignments, permissions governance)
• Contribute to Exchange Online and e-mail administration tasks

Lead, develop, and mentor a geographically distributed IT service desk team in delivering day-to-day IT operations and support....

• Mindestens 18 Jahre alt
• Eigenes Smartphone oder Tablet
• 5–10 Stunden pro Woche Zeit
• Hohe Aufmerksamkeit für Details
• Stabile Internetverbindung

• Mindestens 18 Jahre alt
• Eigenes Smartphone oder Tablet
• 5–10 Stunden pro Woche Zeit
• Hohe Aufmerksamkeit für Details
• Stabile Internetverbindung

• Mindestens 18 Jahre alt
• Eigenes Smartphone oder Tablet
• 5–10 Stunden pro Woche Zeit
• Hohe Aufmerksamkeit für Details
• Stabile Internetverbindung

• Mindestens 18 Jahre alt
• Eigenes Smartphone oder Tablet
• 5–10 Stunden pro Woche Zeit
• Hohe Aufmerksamkeit für Details
• Stabile Internetverbindung

• Mindestens 18 Jahre alt
• Eigenes Smartphone oder Tablet
• 5–10 Stunden pro Woche Zeit
• Hohe Aufmerksamkeit für Details
• Stabile Internetverbindung

• Mindestens 18 Jahre alt
• Eigenes Smartphone oder Tablet
• 5–10 Stunden pro Woche Zeit
• Hohe Aufmerksamkeit für Details
• Stabile Internetverbindung

• Mindestens 18 Jahre alt
• Eigenes Smartphone oder Tablet
• 5–10 Stunden pro Woche Zeit
• Hohe Aufmerksamkeit für Details
• Stabile Internetverbindung

• Mindestens 18 Jahre alt
• Eigenes Smartphone oder Tablet
• 5–10 Stunden pro Woche Zeit
• Hohe Aufmerksamkeit für Details
• Stabile Internetverbindung

Responsibility for our knowledge management system, from selection and configuration through rollout and sustainable adoption in the relevant teams...

Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

• System maintenance and support: You take responsibility for daily operations, maintenance, and the continuous optimization of our internal IT infrastructure.
• Infrastructure development: You continuously develop our infrastructure across networking, firewall, storage, and backup.

• Mindestens 18 Jahre alt
• Eigenes Smartphone oder Tablet
• 5–10 Stunden pro Woche Zeit
• Hohe Aufmerksamkeit für Details
• Stabile Internetverbindung

• Lead Reporting: Create FVL P&L statements, market and business analysis, and financial and operational performance reports.
• Performance Analysis: Analyze business performance, identify pain points, and make proactive improvement suggestions.

• Administer servers, storage systems, and network infrastructure.
• Deploy, configure, and maintain servers, network devices, and firewalls. Ensure optimal performance.
• Monitor infrastructure health and application performance. Analyze logs, troubleshoot outages, and improve reliability.